KyoMachiya Stars

9 reviews

• Y

  Yoriko

  JP · extended_group · Apr 2026

  2/10

  Unclean, there are some mites in the beds. Dark house and noisy.

  Our stay unfortunately ended very poorly due to bug bites. I really wanted to like this place, but overall it felt more like visiting an old, unmaintained grandmother’s house rather than a properly updated machiya (I’ve stayed in renovated ones before). The layout also felt awkward, with too many screen doors, as if it had been renovated in a strange way at some point. Overall, it didn’t function very well. The biggest issue was the bugs. I was badly bitten—at least 13–14 bites on my legs, arms, and stomach. It seems like there may be mites, and the house felt dusty and not well cleaned. We were supposed to stay for three nights, but after the first night I woke up covered in itchy bites and began to suspect bugs in the house. I wasn’t feeling well, so I stayed in the house the entire next day, but I couldn’t sleep that night either because I was worried about more bites. We decided to leave one day early because of this. To their credit, communication was responsive, and they agreed to let us leave early. However, I do feel I should have requested a full refund given the situation, as the bites remained very itchy for days afterward. There were also some additional issues: The Wi-Fi was not good, so they provided a pocket Wi-Fi instead. No bottled water was provided initially; I had to request it, and they then brought some. The bathtub stopper didn’t work, so even when filled, the water would slowly drain out. The door uses a code, but if you leave it open, it automatically locks and makes a loud, unpleasant noise—and it becomes difficult to unlock. This was not clearly explained. The bicycles provided were not electric as expected, and one had a completely flat tire. They were not well-maintained. When I called, I was initially told to fix it myself, but after I insisted, they sent someone to repair it. It is dark inside, and it is on a big street, so you hear the noises.

• M

  M

  JP · extended_group · Jan 2026

  6/10

  雰囲気もよく、設備も全て綺麗でした

  1Fの居間にいた時に、天井からネズミと思われる生き物が数匹の走り回る音が21:00〜2:00くらいまでの間で10回ほどあり、それがかなり悪印象でした。 他は全て良かったです。

• G

  Géraldine

  FR · family_with_children · Jul 2025

  9/10

  Lovely traditional house, peaceful and well located in Kyoto.

• R

  Robert

  US · group · Apr 2025

  9/10

  Superb

• G

  Guillaume

  FR · family with young children · Mar 2025

  1/10

  Won't come back

  No heating for many days when we came in : almost the same temperature as outside 10/12 °C and 4 hours to get a descent temperature. External wooden door stuck : I stuck one of my finger between the steady part and the moving door, a chance it has not been broken Cleanliness was the major issue. Black biofilm in shower : disguting. plan covered with animal grease, dust on the calligraphic painting. At last : no way to find an arrangment with the company which manage this house.