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Guests liked
DE · couple · Sep 2025
IT · couple · Aug 2025
La disponibilità e la posizione
IT · couple · Jul 2025
CH · young couple · Jul 2024
Superb
FR · young couple · May 2024
Very poor experience
At least they answered our messages.
Well, it's been my worst booking so far. I've only put a few 8/10, and lots of 9 and 10/10 reviews. I've traveled to almost 30 countries, using booking and other platforms. I should put 1 this time, but I don't like doing it, so it's a 2. I let you people be the judge: I sent a message many hours before, seeing that we would have traffic with Waze. So we left work the fastest, around 6pm. Usually people let the keys somewhere and tell us how to get them. It was raining, dark, and we didn't have any other option, but confident that they would help. We talked for a long time, explaining that we would arrive with a 45min delay at the end. We were so sorry, even if it wasn't our doing. We've slept in many Italian homes, never had a problem. We proposed 3 solutions: waiting for us, hiding the keys, and getting us a refund. The answers were like from a robot: "sorry it's too late" "we can't do anything sorry". Did I say that my girlfriend was scared about the situation? And exhausted after her full day's work as a professor? End of the experience: they canceled it with the no-show. I guess we won't have our refund. It's okay, I just hope they will learn from that, as we. More than work, or business, respect between humans and empathy are vital. No hard feelings, wishing you the best! Fortunately, we found a beautiful soul answering us after 10pm, in a other village, to sleep in at night.
Via Dante 45 · Sale