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AGUASCALIENTES, CENTRAL MEXICO AND GULF COAST · Family · Jan 2026
Terrible and disappointing experience
Horrible experience! They scam you and make you think it’s really five stars when it’s clearly not at all. Customer service is terrible, especially one of the waitresses was rude to my sister and mom without any reason. Also, the food wasn’t that great and they ran out of butter and some basic things. It’s not terrible per se but it’s not a hotel that deserves five stars as they label themselves. Plus, the receptionists told us the first day, “we have available cars, don’t worry”. Then, the next day, “sorry but we have no cars until Wednesday” it was a Sunday). And on their pictures they put the beach as a wonder and it said “you can access to the beach directly from our hotel”. That’s a lie! It’s next to the beach but not directly on it. First, you have to leave the hotel through a door and then, the beach isn’t white-sanded and the water isn’t blue at all, like “Cancun water”. But in the pictures on booking, they put it as the best and the bluest water and the best hotel. So, definitely it’s sad how they trick people and then, they don’t give a good customer service. Please stay away from this hotel. Plus, there’s nothing around, no stores no nothing.
Friends getaway · Nov 2025
Never got our food, no wait staff
Great location, lovely pool area, non existent service. We ordered drinks that came in PLASTIC CUPS like you give a child, not transparent hard plastic. The first round tasted like nothing we'd ordered, when the 2nd round finally showed up the waiter explained that the whole bar only had 4 regular plastic cups, per new management. He took out order and then came back and told us he was leaving, but that he had passed our orders onto the next waiter. We tipped him, he left. We waited over a half an hour and never got any food, we got up and walked into the restaurant, looking for anyone who worked there, there was no one around. We waited about another 20 minutes and got up and left.
partner · Sep 2025
Room had beautiful beach view. Very quiet and relaxing atmosphere. I would definitely go back.
SAN DIEGO, CALIFORNIA · Couples · Sep 2025
Nice hotel, but not much to do. Good for relaxing
The hotel looks just like the pictures. It's right on the water. The surrounding town is just okay. We were able to walk to the grocery store everyday which was a plus. The hotel was completely empty. It would be an awesome place if you wanted to host a private party with 48 of your best friends. But unfortunately, when we were there it was relatively empty. So the good news was that we had the pool area to ourselves, but the bad news is that it was pretty boring. The pool was toasty warm lol. But the weather was blazing hot. So if you're looking for something exciting, this is not the place for you. If you are looking for something private , quiet, mellow, it might be nice for you. No music at the pool. Nothing. We are used to going to Cabo so this was our first time in La Paz. I will say that the fish tacos were a 10 out of 10 and we had them almost every night for dinner. The prices of beer were okay but the wine was American price. $12 a glass. So we stocked up at the grocery store and kept it in our fridge. We took a taxi to the malecon one day, which was very pretty on the boardwalk side, but the other side was kind of dirty. We had lunch at one of the local restaurants and we were not impressed. We were basically ignored. Nice place to stay. The beds were comfortable. Oh by the way there is absolutely no American TV. So there was nothing to do after dark, other than go to bed. Again I would suggest bringing some of your friends or family and you guys would have an awesome vacation here. But don't expect to be entertained. It was also blazing hot and very humid but that was because of the time of year we went. We did not explore the nightlife downtown because the cab rides were actually much more expensive than advertised. It was $26 to come from the airport which was a 10-minute drive. Going to the malecon was $15 each way.
partner · Sep 2025
We stayed 4 nights in this hotel and it was perfect! The location and the rooms are very calms (you cannot hear your neighbours). The dishes in the restaurant are very good and local. The view is amazing with a sunset everyday. A good place to chill
Nueva Reforma 115 · La Paz