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Guests liked
US · family_with_children · Oct 2026
The location was very close to my destination. The staff was very friendly and helpful and the room was clean and spacious
Business · Feb 2026
Bad Bad Hotel
Subject: Executive Escalation – Safety and Conduct Complaint | Satsuma, AL Property To Executive Leadership, I am formally escalating a serious safety and conduct complaint regarding the La Quinta Inn & Suites in Satsuma, Alabama. I reserved a 14-night business stay while working for Fluor (Southern Power) and was also evaluating the property for potential future corporate lodging use. Upon arrival, I was assigned multiple rooms that were in unacceptable condition—torn carpet with exposed backing, visibly dirty walls and doors, and significant mold/mildew buildup in the bathroom (photos attached). After reluctantly staying one night due to exhaustion from traveling alone from Georgia, my company secured alternate accommodations. When I returned to check out early, the owners became hostile when I requested a receipt and questioned the room condition. I was told never to return, followed outside, yelled at, cursed at, and approached in an aggressive manner with clenched fists. As a 66-year-old woman traveling alone, I felt physically threatened. This conduct is unacceptable for any Wyndham-branded property. I am requesting: A full refund for the night stayed. A formal investigation into the property’s condition and ownership conduct. Written confirmation of corrective action. I am prepared to escalate further through regulatory and consumer protection channels if necessary but would prefer resolution directly through executive review. I look forward to your prompt response. Sincerely, Juanita Robertson
Sep 2025
The staff are so welcoming
family_with_children · Sep 2025
Our room was horrible. It smelled like mildew, the carpet was damp and ripped. There was trash left from previous guests and the curtains looked like they had blood on them. There was black mold in the bathroom. We didn’t even stay here, left as soon as we got to our room and booked somewhere else. Now we’re out the $100 we paid for this room that we didn’t even stay in.
Sep 2025
But the bed needs a big cover instead of just having a sheet on the bed for covers.
6104 Highway 43 · Satsuma