La Quinta by Wyndham Rochester Mayo Clinic Area South

809 reviews

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  Christine

  US · family_with_children · Oct 2026

  9/10
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  Todd

  US · couple · Oct 2026

  9/10
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  k9education

  PEN ARGYL, PENNSYLVANIA · Couples · Aug 2026

  2/10

  I'd rather deal with the cockroaches than the customer service.

  Parking is not sufficient to accommodate all of the guests so we (and many other guests) had to park on the grass along the road. Check-in went smoothly and the room initially appeared to be fairly clean. However, we did discover several dead cockroaches in the room and more in the downstairs hallway. Our stay was largely uneventful aside from several very loud guests that the hotel staff was unwilling to address. I suppose they handle that the same way they handle the cockroaches - by ignoring them. It is also worth noting that this location does not honor the published pet policy. It states: "Max 2 pets for 25 USD per night per room to a max charge of 75 USD." However, the fee charged is $25 per pet per night and there appears to be no limit on the amount they charge as we were charged more than $75. When we requested that the charge be adjusted to reflect the published fee schedule, they refused and told us it "isn't their problem." They blamed it on Wyndham, but Wyndham only publishes exactly what the hotel provides. Over one month later and the hotel continues to publish the above written policy, but in practice, continues to charge more. We would not stay here again.

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  Cgailb

  NONE · Aug 2026

  2/10

  Save yourself the headache(literally)

  The double queen suite was very spacious. The pull out need was more comfortable than other pull out beds. The two queens beds were extremely uncomfortable, the slanted down towards the feet. There was a terribly strong air freshener smell that i noticed right upon checking in.. it lingered in the rooms and hall our entire 4 day stay- i confirmed with the front desk and the gal showed me the freshener they use. It was giving me and my kids a headache. Its strong, smells like harsh chemicals, and is overused throughout the whole property. Breakfast was mediocre. Flavorless waffles and wet scrambled eggs. The pool was so heavily chlorinated we didn't stay very long. It was hard just to breathe. Our beds had black hair all over it. When called the front for new sheets, they gave us sheets with brown streaks on them. Also, the curtains do not fully close. There was bright light in all day and night. The shampoo, conditioner, and body wash were all completely out. I found out in the shower trying to get ready for church. They also don't have any water on site. I asked for any water fountains or anything to drink and they said they didn't have anything available unless you bought bottled water. So, if you're just looking for a big room- this is your place. If you're looking for any type of quality, go to a different place. I have used this hotel chain before without problems, so I'm guessing this is just a management issue.

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  Trikxee79

  WISCONSIN DELLS, WISCONSIN · Business · Jul 2026

  8/10

  Night attendant saved the day, and don’t stay here if you want a well maintained, clean property.

  If you don’t like dive bars, and have a lot of money to spend, this is not the hotel for you. The property is not well maintained, lots of cleaning is needed, found a hair in the shower, BUT, the night attendant went out of his way to accommodate my family. Through my OWN fault, I thought I had reserved a room with a queen and a sofa bed. Turns out it was one room for 2 adults and 1 child. Night attendant (I want to say his name is Keith(?) went above and beyond to bring us a rollaway and set it up for us. This was a one night stay, and I wasn’t expecting much, but the night attendant was apparently a hard worker and cared a whole bunch about the property, but you could see clearly he was beaten down by poor management and lack of staff. There are still good people in the world, and shout out to night attendant for giving me hope in humanity in a dark world.