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partner · Sep 2025
Fantastisch hotel met zeer luxe uitstraling en behandeling van hun gasten ! Alleen maar lof !
Sep 2025
Fantastique
Sans doute le meilleur hôtel de la ville, tout était parfait, hôtel, très propre, pas loin du centre-ville, très propre personnel, très souriant et accueillant rien à dire
Couples · Aug 2025
Avoid if you can. Nice building but no (really no) service
This is the only 5-star hotel in the area. I’ve been here several times before. In the beginning, you could overlook the low level of service — you have to give people a chance to learn. But now, a few years later… Some examples: at check-in you get your key and that’s it. Find your room yourself. Hotel information? Absent. Information about breakfast, the spa, etc.? Not mentioned. There is a WhatsApp AI app that always replies “it will be passed on and housekeeping will help you,” but nothing actually happens. The spa is “so well” maintained that all the soap dispensers have been squeezed completely empty. When going for breakfast, please check if they’re still serving eggs. Just because they let you in doesn’t mean the kitchen will still be willing to fry one. Also check if there’s soap before you shower. Ordering coffee at breakfast easily takes 10 minutes. You get the feeling that all staff are friendly but very inexperienced student workers. And when you arrive: the reception is at the back on the right — in case, like many others, you can’t find it. The people at the door only help guests with short skirts; otherwise, they just talk to each other. This hotel is best compared to a TV show where people have to manage a 5-star hotel for the first time. Lots of good intentions. Lots of “sorry.” But honestly, it’s just painful. Book something cheaper nearby and spend the money you save outside the hotel.
Family · Aug 2025
Such a bad experience never again ( sabena)
The worst experience ever.This is not a hotel ,5 star worth. Waste of time,waste of money, waste of health. This must be belgium.
partner · Jul 2025
Super Nice Hotel but Service is Not what you expect and know from other Hotels - Like the Bothanic Sanctuary in Antwerp before This stay. Room was cleaned on Sunday at 4pm there is no door to the toilet which is not good at all. Only 1 towel per Person in the bathroom and no Soap. More of such Details could be mentioned Burg This is what makes the difference
Elizabetlaan 160 · Knokke-Heist