La Valise Tulum, Member of Small Luxury Hotels

256 reviews

• C

  Cemil

  TR · couple · Aug 2026

  8/10

  Temiz, konumu iyi, çalışanlar ilgili

  Deniz berbattı, yosun nedeniyle yüzemedik!

• M

  M

  NL · family_with_children · Aug 2026

  9/10

  Zoals ik al zei is het zeewier dat er ligt heel jammer, maar ik zou evengoed deze accommodatie bezoeken. Het heeft een f

  De algehele sfeer is en het fantastische personeel. En het eten is van fabuleus

  Het zeewier op het strand is jammer, maar daar kunnen ze bij la Valise niets aan doen.

• C

  Carolina

  DE · solo_traveller · Aug 2026

  9/10

  Kleines, gemütliches Boutique Hotel. Sehr freundliches, aufmerksames Personal. Essen Top. Lage am Strand mit Meerblick traumhaft.

• V

  Veronica

  US · couple · Aug 2026

  4/10

  Disappointing

  Our experience at La Valise Tulum was very disappointing. We chose this hotel based on the photographs, reputation, and the rate we paid, expecting a luxury property consistent with what is advertised. Unfortunately, the reality was very different. From the moment we arrived, we noticed a clear lack of maintenance throughout the property. The room had a blood stain on the floor, the shower area was dirty and marked, and the furniture looked worn and deteriorated. In addition, the air conditioning did not cool properly, which made the stay very uncomfortable. The outdoor areas were also poorly maintained, with dry gardens and visible neglect. The beach was covered in a large amount of sargassum with a strong unpleasant smell, making it practically impossible to enjoy. We understand that sargassum is a natural phenomenon, but we believe the hotel should clearly inform guests of this situation before booking. What was most disappointing is that the website photos do not reflect the current condition of the hotel. The experience fell far below our expectations and was not consistent with the price we paid. The staff was kind and even offered to change our room, which we appreciate. However, the issue was not limited to the room itself but rather the overall condition of the property. For that reason, we decided to leave after the first night, despite having booked a five-night stay. This was not an easy decision, especially while on vacation. We expected to enjoy a clean, well-maintained property that matched the experience the hotel promotes. We hope the management invests in improving the facilities and provides a more accurate representation of the property so that future guests can make an informed decision.

• N

  Nasser

  QA · solo_traveller · Jul 2026

  9/10

  Very good

  Wonderful stay! The beachfront location is beautiful, the breakfast and food were very good, and the service was outstanding. Every staff member, from reception to customer service, was friendly, attentive, and professional. A special thank you to Miguel, who went above and beyond with his kindness and willingness to help. It was also a pleasure meeting the owner and his wife—they are a wonderful couple doing an excellent job.

  The only downside was the sargassum, but that’s a natural seasonal issue and completely beyond the hotel’s control. Overall, I had a great experience and would gladly stay here again.