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Guests mentioned
CA · couple · Oct 2026
Comfortable stay with good amenities, great location, very helpful staff.
Property was nice.
I liked the property
BE · couple · Oct 2026
Ligging aan het strand Super mooie kamer Grote luxueuze kamer Prachtig uitzicht vanuit de kamer Witte stranden De extra’s die we kregen tijdens het verblijf op de kamer zoals avond thee enz
Ontbijt mocht uitgebreider en de prijzen van de kaart
DE · couple · Oct 2026
Außergewöhnlich schöne Anlage in paradisischer Lage mit fantastischen Mitarbeitern
Außergewöhnlich schönes Hotel mit wunderbaren, aufmerksamen Mitarbeitern
Alles war wunderbar
MX · solo_traveller · Oct 2026
El servicio muy cálido
Variedad menú en desayuno incluido
GB · family_with_children · Oct 2026
DON'T GO! Very disappointed on almost every aspect, from hotel quality, location, beach & service.
Very little to be honest. We spent all our time inland away from the hotel and the smell of the beach seaweed.
The property is in very poor condition for something rated '5 stars' and with 'small luxury hotel' status. Much of the hotel is just not well maintained (see pictures showing dirty sofas, broken lamp shades, unmaintained pool, unsafe chairs, etc...), the beach was piled high with smelly seaweed which is a risk at this time of year but on other hotel beaches in Mexico they clear the beach each morning, but nothing was being done at this hotel. The hotel did not allow any sort of refund even though the manager admitted issues.
Carretera Tulum a Boca Paila Km 8.2 · Tulum