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Lake Kivu Serena Hotel

8.7/10236 reviewsGisenyi

Luxurious Accommodation Lake Kivu Serena Hotel, just 3 km from Gisenyi, offers rooms with free WiFi, satellite TV, and private bathrooms. Some rooms even have a cozy seating area for relaxation. Fantastic Dining Options Indulge in delicious meals at the hotel's restaurant and unwind with a drink at the bar. Convenient Amenities With an outdoor pool, 24-hour front desk, and airport transfer services, your comfort is our priority. Experience serenity by Lake Kivu and book your stay with us today!

What this place offers

  • Fitness facilities
  • WiFi available
  • Free WiFi
  • Parking
  • Free Parking
  • Non-smoking rooms

Policies & house rules

  • Check-in from 14:00 until 23:30
  • Check-out until 11:30
  • Children welcome
  • Free parking

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions. A deposit may be required at the property.

Available rooms

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236 reviews

Guests liked

  • Friendly staff
  • Nice location
  • Beautiful pool area

Guests mentioned

  • Previous complaints about cleanliness
  • High price point

  • Amogu

    NG · extended_group · Oct 2026

    5/10

    The staff were nice and helpful but the rooms (especially the bathroom) can be upgraded just a little bit

    The location was great. The front desk team was super helpful and nice. All the staff were quite warm The breakfast was also pretty good too.

    Quite an old facility/structure, especially the bathroom. We also saw 2 baby roaches in the bathroom which we escalated to the team and they handled the feedback quite well and promised to look into.

  • Arun

    BW · solo_traveller · Oct 2026

    9/10

  • Karambi Cynthia

    GB · couple · Sep 2026

    8/10

  • Barwani

    OM · extended_group · Sep 2026

    9/10

    Excellent location near Lake Kivu & excellent service

    The proximity to Lake Kivu

    Nothinh

  • Nick Stock

    GB · family_with_children · Sep 2026

    10/10

    Exvellence on Lake Kivu

    Super location and staff

    Nothing

Location

Gisenyi Rwanda · Gisenyi