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OSLO, EASTERN NORWAY · Family · Jan 2026
Nice Hotel, but Front Desk Experience Falls Short
> The hotel is new, clean, and modern, with fresh rooms and a pleasant lobby. Club Lounge access was a nice benefit, although the pool was quite small. > > Breakfast offered a good variety, and I especially liked the whole-grain bread. Unfortunately, it took a long time to get coffee, and when it finally arrived, it was only lukewarm. > > Most of the staff were friendly, but the front desk experience was chaotic and uncoordinated. I was asked to pay again for breakfast that had already been paid for, and some front desk staff seemed poorly trained and not genuinely welcoming. I would like to mention the two ladies in green dress who was always smiling and genuinely trying to help. Also, the housekeeping staff deserves to be mentioned. Always courteous and they did a great job. > > The rooms were very noisy. However, the duty manager was very professional and handled noise and partying in a neighboring room in an excellent way. Overall, the place looks great, however, for this price class, I think the service should be improved.
LONGYEARBYEN, SPITSBERGEN, SVALBARD · Solo travel · Jan 2026
Staycation
The room was exceptionally clean and well maintained with a very comfortable bed. The staff were friendly, approachable and accommodating throughout stay. The Housekeeping team were always smiling and greeted me every time which made the experience even more pleasant. The only challenges I encountered was the request system on staypls which did not seem to function properly. I requested an iron and board and click the option now but the request has not been acknowledge, and I had to follow up by phone after waiting for more than 30 minutes for it to be delivered. Overall, I thoroughly enjoyed my stay and would definitely choose to stay here again.
Family · Jan 2026
Nice and accomodating staff
A truly wonderful stay. The hotel was elegant, spotless, and incredibly comfortable. The staff were warm and attentive, making us feel welcome from the moment we arrived. Excellent service, great amenities, and a relaxing atmosphere highly recommended.
Family · Jan 2026
My experience in blk 12 cafe
Great service and very accomodating crews JC, CEE, KEN, and REG. The place is great and cozy, perfect for families and couples.
Family · Jan 2026
The gist of my experience was positive because the staff were helpful and friendly
Nice and accommodating staff of Blk 12 Cafe Bar Special thanks to Sir Cee, JC, Ken, and Ma’am Reg for their kindness and assistance.
Block 12 Palm Coast Avenue corner · Pasay