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MN · solo_traveller · Oct 2026
One of the greatest quality places to stay in Pisa
Very polite staff and clear instructions. Was able to check-in slightly earlier and was notified by the staff about such opportunity. Room was very clean with a welcome bundle waiting on the bed.
GB · couple · Oct 2026
Clean, well‑located, but a false complaint and the reality of the facilities ruined our holiday
The room was very clean. The bed was spacious and comfortable. The location was excellent for exploring Pisa
The manager unexpectedly curtailed our stay by one night after claiming actually from day 1 that we had smoked in the room, despite providing no proof. This was extremely surprising and upsetting, as we are lifelong non‑smokers. As a 3 star "Genius" member, I have never had a problem like this in many years of travelling and booking accommodation through booking.com worldwide. The accusation was repeated several times, and although we initially assumed it was a misunderstanding, the manager continued to insist. This turned what was meant to be a birthday treat into a stressful experience and completely ruined and disrupted our holiday. We were actually kicked out of the Le Muse and forced to relocate and book a new hotel ourselves at our cost for the final night, with no assistance from the property or Booking.com. It was an unbelievable and deeply disappointing situation. About the room: – WiFi was very poor and unreliable – The décor was an odd mix of styles, and the artwork felt strange and low‑quality – The painted ceilings look impressive in photos but were very rough and childlike in reality – The bathroom in our room was extremely dark and narrow, with a metal door, a noisy macerator and very basic fittings – Photos of the bathroom on Booking.com appear edited to disguise how narrow it actually is – Overall, the property is far from “luxury” as advertised
GB · couple · Oct 2026
We had an amazing stay and couldn’t fault the accommodation at all
The room was lovely, great size and homely. Susanna was so helpful and sent lovely messages through our stay. The location is brilliant, 10 mins from the tower and around 15 / 20 mins from station. There was a lovely surprise of some snacks too. Cannot fault the stay at all.
Nothing!
FR · couple · Sep 2026
Un séjour magique
Le muse est un havre de paix, une parenthèse dans le temps, un endroit extraordinaire et décoré avec goût, subtilité
Rien
NL · couple · Sep 2026
2 Via Santa Caterina primo piano · Pisa