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family · Jul 2024
Our experience on this cruise was decent. The arrival lounge was not clean and there were ants crawling over the tea cups. The so called “lounge” was not what I would characterize as a lounge. Our cruise director, Tom, was not very friendly. In fact, he made a comment during kayaking to the guests, “come on guys, it’s just kayaking,” as people were boarding their kayaks. He didn’t seem happy to be there and wasn’t hospitable. The activities off the boat were good and the views are nice. Now, the food on the boat is not good and the cleanliness is questionable. It is worth mentioning that there was a huge cockroach under the table during lunch. We didn’t appreciate being asked to complete a feedback form during lunch shortly after Tom visited our table for a short friendly chat, which felt very contrived. Our table server, Sam, was excellent. He was very attentive and pleasant.
partner · Jan 2024
lots of alternatives in Ha Long, boat was modern and clean, we had a free upgrade to panoramic view room, food could be better, but there was lots of it.
Mar 2020
Clean rooms, attentive staff
Jan 2020
Parfait
Nous avons passé un séjour de rêve tout d abord grâce au professionnalisme de l équipe et tout particulièrement de Steven . Nous avons été au petit soin du matin au soir et avons eu des petites et grandes attentions. L excursion était vraiment sympa et enrichissante, le guide était génial et très sympa . Le bateau est magnifique comme sur les photos. Très bonne nourriture. À faire et refaire sans hésitation. Encore Merci à vous tous et Steven qui c est vraiment bien occupé de nous
partner · Jan 2020
Food was amazing and service was above and beyond highly recommend
Tuan Chau Marina · Ha Long