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Couples · Feb 2025
Hotel in Administration
Hotel in Administration Email received today advising us that our booking cancelled and all deposits/payments are non-refundable We booked through Virgin Experience so now have to try to exchange Thoughts are with everyone who have lost their jobs. Very sad
GB · Family · Feb 2025
Very disappointing and unsympathetic!!!
Booked a Saturday overnight stay fir my mother's 92 and birthday. Also arranged afternoon tea for 7 of us to include my daughters and their girls Paid £70 deposit. Unfortunately my mother became ill the weekend before our stay. On the Tuesday before our due date to stay, we felt we needed to cancel our stay and tea as mother was too unwell I immediately telephoned the hotel to cancel, in advance of the,Saturday. I was told that the deposit was non-refundable and we could not even re-arrange for another weekend. I was never infirmed that the deposit in writing or on the phone that this was non-refundable and non-transferable. The experience was the same with the two room booking. Not even, a goodwill gesture, to enable us to rebook when mother was well. Her illness also required a GP appointment. I am deeply upset by this experience as at 92 years of age we may not get a chance to manage to do this again. All I can say is beware before booking there.
Dec 2024
I stayed at the Little Silver whilst my husband was in a nearby hospital. I cannot fault it. The attention to detail in all aspects showed the care that the family has taken into making this a warmly welcoming and very comfortable hotel. Delicious breakfast too. An all round Thankyou from me.
Couples · Nov 2024
most enjoyable stay
Lovely stay at this smashing little country hotel , staff were lovely , especially Lauren who looked after us most of the time.Nice breakfast ,part of a package with the wine tasting trip at chapel down, had a really lovely time , would recommend .
Oct 2024
Having had a very long drive to the property they very kindly let me have a meal in my room which was much appreciated
Ashford Road · Tenterden