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US · couple · Sep 2026
Okay stay but would not stay again
Very nice view and the beach
-old property and pretty outdated -clogged shower -the staff were indifferent and the beach club empty and no service -bed was very hard, old sheets, towels and pillows -not a great value, got charged for water -the breakfast was poor and the exact same thing every day - we could not eat there after 3rd day
US · couple · Aug 2026
FR · couple · Aug 2026
Un joli endroit mais trop chère pour ce que c est .
La gentillesse du personnel La chambre est grande et belle
Clairement ce n est pas un 5 étoiles ( on trouve mieux dans d autres hôtels à côté pour moins cher . ) Petit déjeuner moyen : on le prend dans un café à côté mais c est tjs pareil . Au bout de 3 jours on en a marre . Pas de buffet . Transat sur la plage pas top On trouve mieux ailleurs Et aussi on avait une chambre avec piscine privée . J ai du batailler pour qu ils la nettoient . Bcp de bruit en journée . C était trop cher pour la prestation .
US · couple · Aug 2026
Excellent location on best beach in Mexico
Excellent location on Playa Norte Walkable to downtown Great access to Guru beach club with awesome staff Breakfast included Best view from balcony
Beds could be more comfortable Needs to update website for amenities Bring your own washcloths! Don’t take anything out of fridge, there’s a charge Beach towel availability not consistent
US · couple · Jul 2026
Staff was rude, made we not want to come back. Front desk and housekeeping were great but the guru club staff was rude a
Location and housekeeping staff
Guru club staff
Calle Zazil Ha # 118 · Isla Mujeres