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Aug 2018
Nice hotel but avoid room facing entrance
The hardware of this hotel is good but staff are not very customer oriented except for the front office manager called Candy. She's very helpful and has very good customer service skills. Avoid rooms facing entrance, its very noisy at night because other tourists are dragging their luggage onto the stone pavement right outside the entrance . Our room came with breakfast but it is not worth getting up for. The breakfast room is not inside the hotel and is down the road in another building. Also food quality is bad and kitchen staff do not refill empty food containers so if you arrived late, there is nothing to eat. Location wise this hotel is actually ok. However, if their room price go any higher, I would definitely check in the intercontinental hotel across the street instead.
Apr 2017
sehr nettes Personal, gutes Frühstück, gute Lage
Sehr nettes und hilfreiches Personal, gutes Frühstück, gute Lage
Feb 2016
Lijiang old town is amazing, easy to get lost in though. got a taxi from the bus station to the south gate and hotel staff collected me.
Jan 2016
Unimaginable things for a five star hotel...horrib
In the begining seemed wonderfull. they "upgraded" my room no extra charge because i wanted a bathtub...and then.... No hot water for the tub, they tried to fix it, couldn't. I asked again and was answered"we take care later" they didn't...so no tub+cold shower... Thanx.. A/c barely working, toilets didn't flush... If not that the room is actually beautiful...i asked to check out late, also no problem... But then... When i checked out the lady found a noodle drop on the blankets, literally a drop ! I ate noodles, im allowed! Wash it! They demanded 100usd for it and only after i made a big scene, brought the blankets to reception and showed to guests checking in how they are trying to rip me off the management told the clerk to give me my deposit back and check me out... Horrible experience...
Aug 2015
Comfortable and Recommended
The room is comfortable and clean. Good services with shuttle bus to South Gate. Suggested to contact the staffs for shuttle arrangement in advance because it might easily get lost in the old town.
No. 182, Xingwen Lane, Qiyi Street · Lijiang