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IL · family with young children · Jul 2025
Disappointment. Big disappointment
While we were at the hotel, there was a leak from the air conditioner in one of the rooms. The entire room was flooded with water and our belongings also got wet. The staff did not respond and did nothing to help. In addition, we had to pay full price for the night. We expect a hotel of this level to take responsibility for even malfunctions.
AU · family with young children · Jul 2025
Great place to stay with friendly staff
It was a fantastic room exactly like the pictures. The staff were very nice and were very helpful. The location is good if you don't mind being away from the old quarter. Alot of expats in the area.
There was a kids cafe below my room that could be very loud. The cleaners while did a great job sometimes came into my room without knocking. The time was quite early in the morning too. It gave me a shock the first couple of times. When I spoke to reception, they said I should be requesting cleaning so it shouldn't happen, but it happened my entire stay. While I appreciated the cleaning and thought they did great job, I wish there had been some warning in the beginning of the days they were coming.
US · family with young children · Jul 2025
It’s very cheap for a two bedrooms apartment.
The location is good. There is a convenient sore and coffee shop near by.
The room card did not work for the elevator. I went out early to get coffee and had to climb up because no one at the front desk to swipe the elevator for me The shower head is the master bedroom didn’t work well. There was no shower curtain, either.
VN · family with young children · Jul 2025
Good
US · family with young children · Jun 2025
Exceptional
9 Đường Tây Hồ · Hanoi