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Guests mentioned
GB · family_with_children · Nov 2025
Atrocious customer service
Never saw it as I was advised the night before while travelling to Italy that they had cancelled our booking due to them double booking
AU · family with young children · Dec 2024
Great position, but property needs some attention.
This property was in a fantastic location.
There was no dryer. It was delivered on the morning of day 2 and we made the decision to leave the property a day early. It was concerning that the owner blamed the last occupants when I have seen reviews saying that the dryer didn’t work properly. The heaters didn’t work, but aren’t big enough to keep the property warm. In over a month of travelling, this was the only property where we were cold. The internet only worked if you were seated close to the router. The bed in bedroom 2 didn’t fit the bed base.
MT · group · Dec 2024
Exceptional
US · family with young children · Dec 2024
Exceptional
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IE · family with young children · Oct 2024
Florence was wonderful but the apartment let it down with lack of attention to details.
The location was ideal. Spacious and was well equipped
The lift was not working, major maintenance. My issue was that we were not given prior warning. Our landlord should have informed us as there were 2 flights of stairs. We had a problem with the washing machine, we contacted landlord but we had no direct way of contacting him and we were unable to sort things out. We were in Florence for 3 days and used every minute to visit the sights. When searching for a property lift and washing machine were essential. I slept in the second bedroom and the mattress was at least 8inches too small for the bedframe. Because of this it would have been very hard for 2 people to use it. The place was clean but could do with a deep clean. There was no information on emergency contacts etc which is usually found in a holiday apartment. The WiFi code was written in an old exercise book and the cleaner gave it to us. Otherwise we would have had to look for it on modem. The property was charming in an excellent location but the details meant that the word luxury in its description was a misnomer.
7 Via Vacchereccia · Florence