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ES · solo_traveller · Jan 2026
A truly terrible experience
Absolutely nothing
We stayed in this apartment in London, supposedly a luxury flat for six people, and it was a total disappointment. First of all, the cleanliness was awful: carpets absolutely filthy, sheets wrinkled and dirty, even with traces from previous guests. In a closet, we found used clothes, towels crumpled up, and the trash bin dirty. There was missing bed linen: the flat was for six people, two had to sleep on the sofa bed in the living room, but there was no bed linen provided for them. On top of that, the bathroom sink was clogged, we couldn’t use it. When we contacted the owner, he said he would send a plumber, but no one ever showed up. One of our companions had to go to a hotel because of the conditions. We ended up with three people sharing one double bed. The worst part was the owner’s attitude: when we explained the situation, he became extremely aggressive. We know that by posting this review, his response will be just as hostile, because we’ve seen how he responds to other negative reviews, accusing guests of trying to scam him. It’s pathetic. We strongly advise against staying here. A truly terrible experience.
GB · extended_group · Jan 2026
GB · extended_group · Dec 2025
IT · extended_group · Nov 2025
Perfetto
Vista sul Tamigi,appartenente accogliente e pulito
Nulla
GB · family_with_children · Nov 2025
Great location, comfortable apartment
Great view across the water. We liked using the cable car which is nearby. An annual 10 ride pass pays for itself in only 3 rides. Beds were comfy and property was a great base.
Slight kerfuffle getting the keys as the previous occupants were late leaving so the cleaner hadn't finished. The host was immediately available to sort it out and the cleaner let us in and finished off cleaning while we waited.
Southey Mews Western Avenue Excel London · London