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Madrid Serrano - Apartamento de 2 dormitorios

8.9/1030 reviewsMadrid

Prime Location • Located near popular attractions such as Thyssen-Bornemisza Museum and El Retiro Park. Modern Amenities • Recently renovated with air-conditioned rooms, fully equipped kitchen, and flat-screen TV. Convenience • Free WiFi, non-smoking accommodation, and proximity to Gran Via Metro Station. To book your stay and experience the charm of Madrid at Charming Madrid Serrano, visit our website today!

What this place offers

  • WiFi available
  • Free WiFi
  • Non-smoking rooms
  • Air conditioning
  • Non-smoking throughout
  • Laundry washed per local authority guidelines

Policies & house rules

  • Check-in from 15:00 until 00:00
  • Check-out until 11:00
  • Children welcome
  • No parking

For guests under the age of 18, they will need to submit a signed release form along with a copy of the parent's or legal guardian's passport. The property can provide a template of the authorization form upon request. Please note that if your arrival date is the same as the day you made your reservation, we cannot guarantee that the apartment will be ready for your check-in before 5:30 PM. Rental cots are available for €30 per stay. Please remember to request one by contacting the host prior to your arrival. Tenants must present a valid ID and a credit card at check-in. Parties and similar events are not permitted at this property. Access to the apartment requires a smartphone with an internet connection. The tenant will be required to sign a seasonal rental agreement. This contract respects the original conditions of the booking and must specify the duration of the stay, indicating that the purpose of the rental is not indefinite occupation of the property nor use as a permanent residence. It must also include the tenant’s habitual residence address (where they are officially registered) and state the reason for the rental.This property does not accommodate bachelor(ette) or similar parties. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian. A deposit may be required at the property.

Available rooms

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30 reviews

Guests liked

  • Centrally located
  • Responsive support

Guests mentioned

  • Cleanliness issues
  • Small bathrooms

  • Mihai

    RO · extended_group · Oct 2026

    8/10

  • AKSHAY

    IN · extended_group · Jul 2026

    1/10

    No access so no stay

    Nothing to like ! We reached the property on time – but they called us a “no-show”which is completely false. * The self check-in process failed, and we never received the access codes. * We were left waiting outside while support was unhelpful. * The building hallways were dusty, under renovation, and nothing like the listing. * No meaningful assistance was provided despite repeated requests. * The property refused a refund and then incorrectly marked us as a no-show. * I have photos, screenshots, and chat records to support every point.

    We reached the property on time – calling us a “no-show” is completely false. * The self check-in process failed, and we never received the access codes. * We were left waiting outside while support was unhelpful. * The building hallways were dusty, under renovation, and nothing like the listing. * No meaningful assistance was provided despite repeated requests. * The property refused a refund and then incorrectly marked us as a no-show. * I have photos, screenshots, and chat records to support every point.

  • Joel

    MZ · family_with_children · Jul 2026

    3/10

    Good apartment, good location. Terrible company managing the property who do not handle any complaint.

    It is a good apartment.

    We had constant problems with the air conditioning unit, after a week of constant contact with the property, no solution was found. Please note that booking.com should be aware of this and we shall be issuing a formal complaint concerning this manter.

  • FERNANDO

    ES · extended_group · Jun 2026

    1/10

    Precio desorbitado para lo que te dan.En una ciudad como Madrid existen opciones muchísimo mejor

    Para el precio que pagué NADA El fotógrafo que realizó las fotos del apartamento para comercializarlo por booking es un fenómeno

    No me gustó el diminuto baño No me gustó la diminuta cocina No me gustó la respuesta de la empresa ante los problemas.(Microondas y cafetera) El microondas tenía la placa quemada y me lo cambiaron al 3º día La cafetera ( carmelita ) estaba defectuosa ya que no salía el café y no fueron capaces de cambiarla en toda mi estancia con el consecuente perjuicio (todos los días tuvimos que bajar al bar de la esquina a comprar café para los cuatro miembros de la familia). Te hacen pagar una fianza de 300€ (cuando haces la reserva por booking no consta dicho pago previo al envío de las claves de entrada al apartamento)

  • JOSE MARIA

    ES · solo_traveller · Jun 2026

    8/10

Location

Calle de Castelló · Madrid