Main Street to the beach at Coba Av

12 reviews

• D

  Dalma

  ES · couple · Oct 2026

  1/10

  Dirty, dark and dismissive – the most disappointing stay of my life

  Nothing

  We booked this place mainly for the private pool, and sadly it was the biggest disappointment of our whole trip. From the moment we arrived, the room smelled dusty and old, the bed sheets and towels smelled musty and damp, and the windows clearly hadn't been cleaned in a long time. The private pool was so dirty that we couldn't use it once during our 4-night stay. The room is also extremely dark, probably the darkest place I've ever stayed in. It was full of mosquitoes. I understand that can happen in rainy season, but there were hundreds of them, and we had to sleep covered in repellent. We asked the staff to treat the room, and they never did. What disappointed us most was the attitude. When we reported the problems, we were told the room had already been cleaned. In other words, they suggested we weren't telling the truth. Maybe it was cleaned, but weeks before we arrived. It took two days of escalating the complaint before anyone came to clean. They changed the sheets, but left the bin full of used toilet paper. After that, nobody cleaned the room again for the rest of our stay. Mistakes happen, but how a property responds to them matters. Here we got denial instead of help. Overall, the most disappointing hotel I've ever stayed in. I wouldn't recommend it.

• K

  Kelly

  CA · couple · Jan 2026

  8/10

  Lovely studio in a condo building

  Lovely building with gym, and lap pool. There is also a sauna and steam room (you need to ask for them to be turned on), a small hot tub and a lovely shared outdoor area. The studio apartment was clean, spacious and had a stove top, fridge and washing machine and private outdoor area. The bed was big and comfortable, shower was lively with hot water too. The washroom area was all open within studio but towels could be hung across the wall for privacy if needed. The young lady Concierge was exceptional. Perfect for a couple.

  Google map directions at wrong. The apartment is in a condo-type complex just in from the main road. Do not tack side streets to get there. The owner did not communicate well - we did not know how to get in or if we were even in the right building, but fortunately the concierge was very helpful and patient - she was able to figure out who the owner was and get the QR code send to us. Tulum was not a favourite for us. Great for a day bike ride to the ruins and along the beach. A day or two would have been plenty.

• V

  Valerio

  IT · couple · Jan 2026

  9/10

  Ottimo servizio di concierge (Sara e Minerva super disponibili a risolvere ogni problema e a darti tutte le info di cui hai bisogno), struttura moderna e affascinante, dotata di tutti i servizi (piscine, palestra, sauna)

  Ottima posizione ma la strada, se piove, si allaga

• BM

  Bahader Mohamed Abdualla

  EG · family_with_children · Jan 2026

  10/10
• R

  Remi

  FR · family_with_children · Dec 2025

  10/10

  L’hôtel parfait à tulum

  Tout était parfait! Emplacement parfait à Tulum pour prendre les collectivos vers Coba, les cenotes, la plage etc... Salle de sport / Sauna /hamam / jacuzzi et cénote artificiel pour les équipements de l’hôtel. Cuisine complète (sauf four), grand lit très confortable, douche/toilettes RAS, machine/séchoir dans l'appartement, terrasse avec petite piscine individuelle, grande télé écran plat devant le lit. Rapport qualité/prix au top. Je recommande à 1000% si vous passez à Tulum

  Petites coupures de courant en arrivant qui n’à duré qu'une heure