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Maison du comte

10/10133 reviewsMexico City

Luxurious Accommodation Experience the epitome of luxury at Maison du comte, a 5-star hotel located in the heart of Mexico City. Each guest room is elegantly furnished with a seating area, TV, and a safety deposit box. Enjoy the comfort of a private bathroom with premium toiletries and city views in select rooms. Gourmet Dining Start your day with a delectable à la carte or continental breakfast at Maison du comte. Indulge in a culinary experience that will tantalize your taste buds and leave you craving for more. Concierge Service Our multilingual staff, fluent in German, English, Spanish, and French, are available 24/7 at the front desk to cater to your every need. Let us assist you in planning your itinerary and making the most of your stay in Mexico City. Book now at Maison du comte and elevate your stay in Mexico City to unparalleled heights.

What this place offers

  • WiFi available
  • Free WiFi
  • Parking
  • Non-smoking rooms
  • 24-hour front desk
  • Room service

Policies & house rules

  • Check-in from 14:00 until 22:00
  • Check-out until 12:00
  • Pets allowed
  • Paid parking

This property does not accommodate bachelor(ette) or similar parties. A deposit may be required at the property.

Available rooms

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133 reviews

Guests liked

  • Amazing staff
  • Beautiful property
  • Great location

Guests mentioned

  • Inconvenience with access process
  • Some areas need renovation

  • Sergio

    US · couple · Sep 2026

    10/10

  • Joachim

    FR · extended_group · Sep 2026

    10/10

    Havre de paix dans la ville

    Tout le séjour est un sans faute

  • Anton

    NL · solo_traveller · Aug 2026

    10/10

  • Caro 'student'

    US · solo_traveller · Jul 2026

    1/10

    Displeased with customer service which when there are many options in the area is crucial.

    Unable to comment.

    I did not care for management. They were incredibly rude when it came to a family emergency. I wasn’t requesting a full refund, as I understand they don’t do refunds, but I did ask for partial credit or at least some kind of accommodation given that this was completely unforeseen. They have a no-cancellation policy from the moment you book. When I explained the situation, they said it’s because their hotel is small but when a family emergency or something outside your control happens, they can at least try to meet you in the middle. They refused, kept the full amount, and were incredibly rude about it. I would never book here again, nor would I recommend it, especially considering how many other places there are to stay in Roma Norte. They offered me a 15% discount on my next stay, but why on earth would I give them more money after this? Management was absolutely not what I expected from a place like this. On top of everything, I was contacted via WhatsApp by staff named Maye and Guy Claret, asking me to make payment through their own link. I said I was uncomfortable with that and preferred to wait for the booking platform to process payment, as clearly stated in their guidelines. The whole thing felt sketchy and far from customer-focused. I don’t recommend this place as unforeseen things happen to everyone, and how a hotel handles that says a lot.

  • Jeroen

    NL · solo_traveller · Jul 2026

    9/10

Location

291 Tabasco Roma Norte · Mexico City