Mandarin Oriental, Macau

411 reviews

• WH

  Wai Hay

  HK · couple · Aug 2026

  9/10

  Good stay and hope to come again

  Quiet and comfortable

  NA

• L

  Lopes

  HK · couple · Aug 2026

  10/10

  Worth every penny ! It was an exceptional experience and can’t wait to do again !

• R

  Relax63057794162

  Family · Aug 2026

  10/10

  thank you

  super thank you to restaurant staff here, Faye, Myla, Kristin, for making such pleasurable dining experience before the end of our summer vacation. we will surely comeback in our next vacation

• K

  kennethaM3534AK

  Family · Aug 2026

  10/10

  Excellent food and service

  Our recent visit to Mandarin Oriental, Macau was absolutely outstanding, largely thanks to the incredible team.Outstanding Service from the moment we arrived, the front-of-house team made us feel truly welcome. Every single member of the staff—including Jacky, Myla, Faye, Leo, Eloise, and Andy—was remarkably attentive, accommodating, and kind. Their synchronized care and warm hospitality elevated our entire afternoon.Culinary Perfection the kitchen team matched the service perfectly. The Chef personally made sure that every dish arrived looking beautiful and tasting flawless. It is rare to find a restaurant where both the service and the food are executed with such precise attention to detail.We will definitely be back soon! Malibiran and Andres Family

• S

  SandraS13067

  CALIFORNIA · Solo travel · Aug 2026

  10/10

  An Amazing Unforgettable Experience!

  I truly cannot say enough wonderful things about my stay at the Mandarin Oriental, Macau. From the moment I arrived, the level of service was exceptional. Every single person I encountered was attentive, welcoming, and genuinely willing to help with anything I needed. When my room wasn't quite ready, the staff went above and beyond and upgraded me to a beautiful suite, which was such an unexpected and appreciated gesture. The thoughtfulness continued throughout my entire stay. Every day, I returned to find a little something waiting for me as a thank you for staying with them, from a bottle of wine to snacks and other treats. Those small personal touches made the experience feel incredibly special. What impressed me even more was how personalized their service was. When I mentioned that I was in Macau to attend a fan meet, they didn't just acknowledge it, they actually incorporated it into my stay. They created a personalized welcome card for me featuring the artists and the poster from the fan meet I was attending. I was honestly so surprised when I saw it! It was such a thoughtful detail and showed that they were actually listening and taking the time to make my experience specific to me, rather than providing the same standard luxury experience to every guest. I had also purchased quite a bit of merchandise from the event, and the concierge team helped me arrange transportation to have all of it picked up and delivered safely back to my room while I was still attending the fan meet. That was something I had been worried about before my trip, and they made the entire process incredibly easy for me. The concierge service was truly top tier. No request ever felt like too much, and everyone was incredibly accommodating and helpful. Michelle at the front desk deserves a special mention because she was AMAZING! She was so kind, attentive, and helpful and truly added to an already wonderful experience. She even gifted me a personalized luggage tag! I've stayed at luxury hotels before, but this was genuinely one of the best hotel experiences I've ever had. What stood out most wasn't just the beautiful property or the suite, it was the people and the level of individualized service. They paid attention to why I was visiting, what was important to me, and found ways to make my stay even more memorable because of it. The entire team made me feel genuinely welcome and cared for, and there was truly nothing they wouldn't try to help me with. That level of attention and personalization is what luxury hospitality should be. If you're visiting Macau and want a hotel where luxury extends far beyond the property itself and into the way you're treated as an individual guest, I cannot recommend the Mandarin Oriental, Macau enough. I would absolutely stay here again. Truly a 10/10 experience! ❤️