Mangala Estate Boutique Resort - Small Luxury Hotel of the World

50 reviews

• Y

  Yuvaraj

  Nov 2024

  10/10

  Great stay for couples

  We got the Vana villa with pool, after a mix up which gave us the garden view albeit with a small upgrade charge. Reasonable and worthwhile. The place was serene and peaceful. The villa was clean and neat. Bath tub was a bit problematic, only used once and was clogged. The pool within the villa was used the most. The whole resort was clean, if you stroll by the villas, you can note a very tightly run ship with regards to cleaning and maintenance. Food was outstanding. We did not leave the villa for all 4 days and can say I have tried every single item on the menu. Thai Fried Rice is the ultimate go to for us. Shout out to Pesto Penne as well. Bicycles were available for rental and we basically took that and cycled around the plantations. Cons: Nature walk was a not a walk. We should have checked with the guide how far the distance would be. Basically wasted 1 hour in that activity.

• J

  James

  family · Jun 2024

  8/10

  The staff were super - and the restaurant was very good and had something for everyone from local to international cuisine.

• N

  Nicholas

  partner · Jun 2024

  6/10

  We recently had two stays at the hotel for one night each. The resort on paper looks fabulous but sadly is let down by many failings. On our first stay our arrival was okay, the room was excellent, the food was good, but the service in the restaurant was very poor. The water features by the entrance were very dirty and the swimming pool a disgusting shade of green. On our second stay our arrival coincided with another small group and it was clear the staff were totally unprepared for both ourselves and the other group, such that we both had to bring our own luggage into the lobby. The room was again excellent, and the restaurant service well below standard again apart from breakfast where there was a very good young waitress from Indonesia serving us. The food was good but not having any bananas or orange at breakfast was very disappointing. Fortunately the swimming pool was now much improved as were the water features. Also on the positive huge credit must go to your staff member Charline who was attentive, very knowledgeable and took time out to give us an enthralling tour of the property. She deserves huge credit. As a 5-Star hotel Mangala Resort meets this grade in parts, but in others fails miserably. The key to the failings are the staff who are clearly willing and try but they don’t appear to have had sufficient training. Having Nepalese staff on the front line who speak no Malay and only some English is not really appropriate for a hotel of this quality.

• S

  Sarinder

  partner · Mar 2024

  10/10

  Enjoyed out 3D2N stay at Mangala. The resort manager granted us a discount to upgrade to the Vana pool villa which was available at that time. Great villa to stay in. Very quiet and private, and enjoyed the pool and outdoor shower the most. Staff at the resort were attentive and helpful at all times. Overall a very positive experience.

• KC

  Kok choon

  Nov 2023

  10/10

  Great resort