Maratua Dive Center And Lodge

35 reviews

• M

  Michaela

  CZ · couple · Oct 2026

  4/10

  I really liked the area and location. Very convenient and the view is really beautiful. This place has a lot of potential. Diving crew was also super nice.

  The staff was not really nice since our arrival until the end. Especially the manager. We arrived around 2pm and we were told our rooms are not ready by some other people, not even him. He was nowhere to be found. Before my arrival I tried to contact them on booking to arrange open water course but no response. I ended up paying a different resort for the course. Every time we wanted to organise something he was very unhelpful and we felt like we are bothering him a lot so we spent most of our time in a different resorts where we felt welcomed. One day we were invited by diving crew to join their local dinner and when we arrived he asked us what are we doing here and that this is not for us and we should leave. He was very unprofessional and it looked like it really bothers him to work there so I don’t understand why he stays at this job.

• L

  Luca

  CH · extended_group · Oct 2026

  5/10

  Preiswerte, solide Unterkunft - jedoch mit viel Potential…

  schöne und günstige Zimmer. der instructor (kadek) und die anderen Mitarbeitenden, insb. Haze und Raven waren sehr freundlich. wir haben ein Upgrade bekommen, da wir die einzigen Gäste waren.

  Es tut mir Leid keine bessere Bewertung zu hinterlassen; aber ich denke es ist für die Zukunft dieses Resorts wichtig einige Punkte ehrlich rückzumelden. Der Manager (Azlan) war nicht besonders freundlich, kaum anwesend und gab einem das Gefühl, nicht willkommen zu sein. allgemein war kaum jemand erreichbar, wenn man etwas brauchte und auch das Zimmer war zur Check in Zeit nicht bereit; es machte den Anschein als wäre es eine Überraschung, dass wir angereist waren. Niemand war anwesend, der das Check in hätte durchrühren können/wollen (Manager war nicht da), weshalb wir erst mal warten mussten. Auch im Vorfeld hatten wir mehrmals versucht Kontakt aufzunehmen. Auf booking.com wurde gar nicht geantwortet und per Whatsapp der angegebenen Nummer wurde ebenfalls kaum geantwortet, sodass wir unsere Anreise komplett anderweitig organisieren mussten. Das Frühstück war rudimentär (Toast, Nudeln o.Ä.), vieles war leer (z.B. standen Konfitürengläser über Tage leer da; wenn man in die Schränke unterhalb des Buffets schaut, vergeht einem der Appetit…). Allgemein hat man den Eindruck, dass das Resort in der Covid-Zeit stehengeblieben ist, im gemeinschaftlich genutzten Bereich wirkt es schmuddelig und alt. zum Tauchen: wir konnten leider keinen Tauchausflug mit dem MDC organisieren, da Kadek (Instructor) gerade aus persönlichen Gründen abwesend war und ansonsten niemand anwesend war und der Divemaster nicht bereit war, am Vorabend die Tauchgänge mit uns zu planen. das Equipment hingegen schien in Ordnun und wir wären eigentlich gerne mit Kadek tauchen gegangen. Weitere Ausflüge: Weitere Aktivitäten wie eine Whale Shark Tour sind im Resort sehr teuer, was grundsätzlich durch die teueren Benzin-Preise begründet ist. Grade bei kleinen Gruppen macht es den Ausflug aber soch sehr teuer; es wäre cool, wenn man bei entsprechendem Interesse vlt. einmal pro Woche (aktiv) einen solchen Ausflug planen könnte, sodass sich mehrere Gäste den Preis teilen könnten.

• G

  giorgio

  BN · solo_traveller · Sep 2026

  4/10

  The location is very beautiful, but unfortunately our experience was extremely disappointing. The room was dirty and clearly poorly maintained. I opened the refrigerator to see if there was anything inside and found it full of mold. When we tried to shower, the showerhead barely worked — water was coming out of only one tiny hole, so we had to shower using the lower faucet instead. Overall, everything looked neglected and in need of maintenance. The next morning, we had an excursion and requested a breakfast/lunch box to take with us. They gave us one boiled egg and a slice of toast with Nutella. Apart from being an extremely poor breakfast, this was particularly unacceptable because I had already clearly explained that I cannot eat gluten. The most serious issue happened with our meal. Because of my food intolerance, we specifically ordered plain grilled chicken with rice and clearly explained that it could not contain soy sauce or gluten. Despite this, they prepared the chicken with soy sauce. When I explained that I could not eat it and that I had spent practically the entire day without food because of this, the employees laughed. One of them even said that he had prepared the chicken himself and laughed in my face when I explained why I could not eat it. I found this attitude incredibly disrespectful and completely unacceptable, especially when dealing with a guest's dietary restrictions. I also reported the problems with the shower and the moldy refrigerator, and the only response I received was “OK.” No apology, no concern, and no apparent attempt to resolve any of the issues. A beautiful location cannot compensate for a dirty room, poorly maintained facilities, and, most importantly, such a careless and disrespectful attitude toward a guest’s dietary restrictions. Our experience was extremely disappointing.

  The location is very beautiful, but unfortunately our experience was extremely disappointing. The room was dirty and clearly poorly maintained. I opened the refrigerator to see if there was anything inside and found it full of mold. When we tried to shower, the showerhead barely worked — water was coming out of only one tiny hole, so we had to shower using the lower faucet instead. Overall, everything looked neglected and in need of maintenance. The next morning, we had an excursion and requested a breakfast/lunch box to take with us. They gave us one boiled egg and a slice of toast with Nutella. Apart from being an extremely poor breakfast, this was particularly unacceptable because I had already clearly explained that I cannot eat gluten. The most serious issue happened with our meal. Because of my food intolerance, we specifically ordered plain grilled chicken with rice and clearly explained that it could not contain soy sauce or gluten. Despite this, they prepared the chicken with soy sauce. When I explained that I could not eat it and that I had spent practically the entire day without food because of this, the employees laughed. One of them even said that he had prepared the chicken himself and laughed in my face when I explained why I could not eat it. I found this attitude incredibly disrespectful and completely unacceptable, especially when dealing with a guest's dietary restrictions. I also reported the problems with the shower and the moldy refrigerator, and the only response I received was “OK.” No apology, no concern, and no apparent attempt to resolve any of the issues. A beautiful location cannot compensate for a dirty room, poorly maintained facilities, and, most importantly, such a careless and disrespectful attitude toward a guest’s dietary restrictions. Our experience was extremely disappointing.

• I

  IANIRE

  ES · solo_traveller · Sep 2026

  8/10
• MG

  Max Guirao Aparicio

  ES · solo_traveller · Aug 2026

  8/10

  Ubicació i serveis de busseig