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US · family_with_children · Sep 2026
Worst hotel accommodations I've ever experienced!
Food was ok at the buffet and the swimming pools were decent minus the slippery concrete where I saw 3 people slide and hurt themselves. Cleaning staff did an ok job as well and the bartenders were very nice
First off they tried to double charge the rooms on my parents credit card because they failed to communicate with another member of the staff that had already taken our payment. The front desk clerk was named Carolina Herrera and she was extremely rude to my mom and IMO has no business being in the hospitality industry! Secondly, my room key reset itself twice so I had to walk down and reset the keys and another time ask the cleaning staff to let me in my room which was a huge ordeal since I had my 2 year old who I was lugging with me up and down the stairs and back and forth to the front desk! Thirdly, the WiFi password expired during my stay which was fully booked and paid so there's no reason it should reset itself. Had to call front desk and they had to try numerous times to get me a new password. Fourthly, my parents are both senior citizens and the front desk was unwilling to give them a room that had access to elevators which were on the newer side of the resort. I guess they thought it would be more convenient for my parents to be put on the 3rd floor of the older side of the resort where they had to walk down 3 flights of stairs multiple times per day! Lastly, the cleaning ladies must've thought it would be funny for us to have soaking wet sheets on my bed underneath the comforter on one of the nights which I had to end up stripping off all the sheets and comforter and slept on the bare mattress. I have never been so disappointed with a hotel stay in my life. Surprised that this hotel actually is rated at 4 stars! I've stayed at 3 star hotels that offer better service and accommodations than this subpar hotel! I think my whole family would've been better off staying at a more simple and convenient holiday inn express!
MX · solo_traveller · Sep 2026
La habitacion no fue la q correspondía Ami reserva
El trato del personal son amables solo llendo te quieren vender el ser socio y es molesto quieres llegar descansar
No me gustó que mi reservación de Booking decía un tipo de habitación con ciertas cosas como sofá cama y cuando llegue me mandaron a la que quisieron sin respetar la reserva y pues no quise reclamar nada por qué voy a descansar no a estresarme
MX · solo_traveller · Sep 2026
El área de niños y sus actividades
La comida del restaurante la Bamba que no pude reservar una cena de las 2 de los restaurantes, xq me entregaron el número de habitación después de las 3 pm.
US · extended_group · Aug 2026
MX · family_with_children · Aug 2026
me gusta que incluyen actividades para todas las edades, donde puedo ir con mis hijos que ya son mayores de edad y para mi hijo que tiene solo 10
Blvd. Paseo Cocoteros · Nuevo Vallarta