Maroma, A Belmond Hotel, Riviera Maya

116 reviews

• 6

  663shirinm

  VIENNA · Family · Apr 2026

  10/10

  Beautiful relaxing Easter holiday

  We had an incredibly beautiful, relaxing, and interesting Easter holiday and truly enjoyed every moment. What stood out in particular was the absolutely perfect and exceptionally friendly service. Every single member of the team was attentive, courteous, and genuinely committed to making our stay as perfect as possible. A special mention goes to Renata the General Manager, who were constantly attentive and went above and beyond to ensure everything ran smoothly. The entire service, from the pool team to the hotel’s guest experience calendar, truly elevated and optimized our stay. I honestly believe I have never stayed at a hotel, despite having visited many around the world, with such genuinely warm, friendly, and dedicated staff. Also the place is simply magical, beautifully tropical and truly special.

• M

  MartineS242

  HERNDON, FAIRFAX COUNTY, VIRGINIA · NONE · Mar 2026

  10/10

  Repeat guest at Belmond Maroma

  Fabulous resort - manicured gardens, well-appointed rooms, wonderful staff throughout, delicious food at all restaurants and simply the best resort in all of the Mayan Riviera. Well worth a visit.

• N

  N2752NOroberts

  NONE · Mar 2026

  10/10

  Amazing experience definitely top hotel in cancun

  This hotel was amazing from the second we checked in there was a butler who we never heard the word no from everyone at the resort knows you by your first and last name Our room was spectacular right on the ocean and main pool was right by our door We stayed in room 63 The chef was amazing food was great Really I’ve stayed at a lot of fine resorts before I have to say hands down by far the best we’ve been to If I had to find one the to complain about is the beach had a lot of seaweed which isn’t the hotels fault at all there were people cleaning it all day Great job Maroma Belmont Thank you to Claudia our personal butler Chef Cesar And the manager Belarmino Gonzalez Great Job 👏 🙏

• 8

  867jackt

  FRANKFURT, HESSE · Couples · Feb 2026

  10/10

  Great resort

  One of the best Hotels we have stayed in! Every thing was just great! The location is great and you really don’t have to leave the hotel! You feel at home and the staff and the manager all make you feel at home! Great food and great place to relax! From Omar our personal “Butler” who was always there for us and the manager of the resort who made us feel as part of the family! Great place

• J

  jamie-n-barb

  NONE · Feb 2026

  10/10

  An Incredible Experience!

  We are a senior couple with 40 years of international travel to luxury hotels. First, the service that we received at Maroma, from all personnel including the bellmen, wait staff, housekeeping/turn-down service, beach/pool staff, spa personnel, and our hostesses, was exceptional. Everyone was extremely kind and a pleasure to engage. Second, the room was great, very well-furnished including plenty of closet and dresser space, very comfortable bed, and excellent lighting and temperature controls. The room included daily coffee service, daily water bottled, closet including robes, caftans, slippers, sandals and umbrellas. The turn-down service was exceptional and included bedside water, small pastry, slippers at bedside and any or our loose clothes and bathing suits were put on hangers. Third, the food was also excellent at Freddy's Bar and Casa Mayor with many authentic Mexican dishes. Lastly, the site is beautiful. The hotel building are interlaced with the jungle and beach. Maroma beach is beautiful and well-maintained. The chaises were wide and extremely comfortable. And the Maroma is small and the beach did not feel at all crowded. The pathways through the jungle between buildings are beautiful and lit-up by candles at night. As a non-foodie, my only very small criticism is that the menu options are limited, but again, everything we ate was fresh and delicious.