Marriott's Crystal Shores

132 reviews

• A

  A21954

  FORT LAUDERDALE, BROWARD COUNTY, FLORIDA · Family · Aug 2026

  8/10

  VERY BAD PILLOWS

  Everything went very well except for the pillows. They are the worst pillows I have ever seen in a hotel. I travel a lot and honestly I cannot understand why do you have this type of pillows? They are too long, too difficult to adjust to your head and extremely uncocomforable.

• M

  Marielys

  US · family_with_children · Aug 2026

  9/10
• J

  Jason

  US · family_with_children · Aug 2026

  8/10

  Perfect for a family vacation! Not all places have decent amenities for a families of 5, but this place did. Private bal

  Convenient access to beach, shopping, and restaurants.

  Some staff members wished they were other places.

• M

  michaellU6490KN

  BRADENTON, FLORIDA · Family · Jul 2026

  2/10

  No A/C

  Nice resort with plenty to do. However, not having reliable air conditioning in late July is unacceptable. Now calling maintenance for the third time to check units. As a platinum elite member I have higher expectations. Truly my first bad experience at a Marriott timeshare. I won’t be back

• B

  bltc1976

  READING, PENNSYLVANIA · Couples · Jul 2026

  4/10

  The Marriott is losing its marbles

  Before I start my rant, the property is great, rooms are very nice, great location, and a beautiful beach. However, the Marriott has managed to change processes around to fit their desired outcomes. Let’s start with check in, what a mess. It was a busy Friday afternoon and there were long lines of people checking in and only 2 people working the check in counter. After waiting in a long line we find out our room is not ready, nothing new after being MVC members for decades. After we were checked in we were shuffled to the concierge desks to pick up our parking pass. There were 3 concierges who were shooting the breeze while the line at check in was long. Who in the Marriott came up with this stupid suggestion, wait in line twice for something that can, and is usually accomplished at the first check in, distributing a parking pass? Well folks, here is the scoop. This is where they wrangle you into attending a presentation. So, after a long day of travel, you are tired, hot, and hungry and now need to listen to a concierge drone on about the Privileges Card and make every attempt to entice you into attending a sales presentation. We said no right out of gate and shut the concierge down. Although we eventually got to our room at 3:45, so before check in, we had to wait in line a second time to get room cards, another stupid process. In the past year we have been to Barony Beach, St. Thomas, and now Crystal Shores. Can someone in the Marriott food chain explain what the heck is going on with check in? This is all crazy stuff. Marriott is over the top and putting its loyal customers through hell to check in to a resort that was booked a year before for lots of destination points. It is not easy to get the reservations anymore even though we are Chairman’s Club. Because of the silliness we experienced this week we are evaluating the value of membership in MVC. So, for anyone reading this, start saying no to the sales presentations, we can start a new movement.