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family · Aug 2025
温泉がとても良かった! お食事も 美味しかったです。 フロントの方の対応も 丁寧でした。 ただ、WiFiが繋がりにくかったです。 また 機会があれば 利用したいです。 ありがとうございました。
family · May 2025
先日親子共々、宿泊させて頂きました。施設等は清潔さはあり第一印象は悪くなかったですが、駐車場が坂になっており少し停めずらい状況です。夕食ですが主食が1品と後は漬け物の小鉢が数点。海鮮はなぜかカルパッチョ。ご飯に関しては食べ応えが全くなく最低でした。お風呂は乳白色で気持ち良かったです。スタッフのサービスは接客がいい方と悪い人でわかれてました。若い方の方がサービスが良かった感じです。また泊まりたいとは思いませんでした。残念です。
Mar 2025
We had a room with half board and enjoyed the 24 hr Natural hot spring within the hotel. Free shuttle to the bus station after check out was helpful as it snowed the night before
Feb 2025
Comfortable and pleasant stay
I love cold weather and snow, so that part of Northern Honshu was perfect for me. I also have family in the area to drive me to Zao, which is a lot easier than taking the bus! This hotel is clearly on the older side, but that really didn't detract from the whole experience, which was positive. The bath was relaxing and though it wasn't large, I never felt over crowded. The beds were comfortable~ sort of an amalgam of futon and boxspring. Though I wish they were on the tatami, it was nice that they were by the windows. I am pretty sure I've been in those particular onsen baths before, so I am wondering if this hotel has existed in the past under different ownership with a different name.
friends · Feb 2025
1) Lack of socket in the room. I need to unplug the tv so that the socket can be used for charging my phone. Or i have to use the socket located near the toilet side which is so inconvenient. 2) The outdoor hotspring is so small. 3) We have called concierge for getting the shuttle bus service from ropeway station to hotel but they said the service is only available between bus terminal and hotel. So we have to walk from ropeway station to bus terminal after we get off from the ropeway after visiting the tree monsters at peak.
48, Zao-Onsen, Yamagata-shi · Yamagata