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Mercure Queenstown Resort

8/102055 reviewsQueenstown

Stunning Mountain Views and Luxury Amenities The Mercure Queenstown Resort offers breathtaking views of the Remarkables Mountains and Lake Wakatipu. Guests can enjoy a seasonal outdoor pool, spa pools, a gym, and a sauna for relaxation and leisure. Gourmet Dining and Scenic Restaurants Indulge in local produce and wines at the South Eatery Restaurant, featuring an atrium and panoramic views. Start your day with a buffet breakfast at the Rises Restaurant, and savor à la carte meals at the South Eatery Restaurant in the evenings. Cozy Rooms with Modern Comforts Each room provides views of the gardens or Lake Wakatipu and mountain ranges. Enjoy amenities like tea/coffee facilities, a small refrigerator, and an LED satellite TV for your entertainment. Experience luxury and comfort at Mercure Queenstown Resort - book now for an unforgettable stay!

What this place offers

  • Fitness facilities
  • WiFi available
  • Free WiFi
  • Parking
  • Non-smoking rooms
  • Air conditioning

Policies & house rules

  • Check-in from 14:00
  • Check-out until 11:00
  • Children welcome
  • Paid parking

Please note, there is a 1.4% credit card surcharge when using a credit card.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

Available rooms

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2055 reviews

Guests liked

  • Great views
  • Comfortable stay
  • Good location
  • Helpful staff

Guests mentioned

  • Noise from neighbors
  • Outdated amenities
  • Poor soundproofing
  • Limited food choices

  • Jack

    AU · couple · Oct 2026

    10/10

    Second time I have stayed and will definitely be back again.

    Wonderful location. Fantastic staff and so easy to park. Hands down the best views from any where I have ever stayed.

    Longer chocolate hour 😁

  • JiaZe

    NZ · couple · Oct 2026

    4/10

    Disappointed and probably will never choose them again.

    Hot water shower was great.

    There were multiple stains and hairs on the carpet (Room 022 at Level 02), and the entire hotel smelled strongly of curry. We paid to park our car in the front car park. On Saturday, 10 October, at approximately 9:30 am, a tour bus parked at the entrance road and blocked our vehicle. The driver had apparently disappeared to get food, leaving us unable to leave. The front desk staff had no idea how to handle the situation. Instead of looking for the driver within the hotel, they attempted to search for and contact the owner of the bus company, which delayed us by around 30 minutes. As a result, we missed our booking at Onsen Hot Pools by 15mins. This was neither smart nor professional. The hotel should not have allowed the bus to park there and block paying guests' vehicles in the first place.

  • Ella

    NZ · solo_traveller · Oct 2026

    6/10

    The staff were absolutely amazing, they went out of their way to ensure you were happy and comfortable. The view is nothing short of stunning! I especially enjoyed drinks and food in the lounge bar, the staff were amazing, the vibe was relaxing.

    This was a very noisy hotel, the worst I have stayed in. I don't know if it was the guests or the building design but it was shocking. I was woken in the night twice, once by neighbors yelling and playing loud music. The second time by a crying baby. There was no insulation, when people walked along the corridor it was very noisy. It detracted from the overall experience. For this reason I would not stay here again.

  • Thomas

    AU · family_with_children · Oct 2026

    9/10

    A great stay. Kids loved views and spa! Amazing customer service. A little dated was the only negative

    Views! Hot tub. Great customer service!

    Outdated

  • Steve

    NZ · solo_traveller · Sep 2026

    9/10

    Warm clean & dry

    Nothing

Location

Sainsbury Road · Queenstown