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GB · solo_traveller · Oct 2026
LU · solo_traveller · Oct 2026
Location
For a 4-star hotel, there’s room for improvement. Yesterday, my bed was made in a rush,the pillows weren’t in the right place, and don’t even get me started on the blanket. I took a video and showed it to the front desk. All he said was, “I’m sorry about that, and we’ll make sure to do it right tomorrow.” I told him, “Don’t bother,I’m going home tomorrow…”
IE · solo_traveller · Oct 2026
GB · couple · Oct 2026
Ok but would not stay again. Guests shpuld be told about works at back of hotel before booking
Breakfast was excellent.
Receptionist had an attitude. We were initially given a room at the back of the hotel where there were shipping containers being moved arpund in the evening. I asked the receptionist if the noise would continue through the night and she said maybe. I asked for another room and while we were eventually given one (after her saying she had none available) her attitude was unsympathetic and unhelpful, shrugging her shoulders and asking "what do you expect me to do". Unacceptable and unprofessional for front of house. All other staff were excellent, espevially the cleaner.
GB · couple · Oct 2026
Britannia Way, Catcliffe · Sheffield