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Mercure St Helens

8.2/102835 reviewsSaint Helens

Central Location Mercure St Helens is conveniently located in the heart of St Helens town centre, making it the perfect base for exploring the city and its surroundings. Onsite Health Club Enjoy access to our onsite health club during your stay at Mercure St Helens, perfect for those looking to stay active and relaxed while away from home. Dining and Entertainment Options Indulge in a delicious meal at our restaurant, Ninety Two, or unwind with a drink at Ninety Two Bar & Lounge while catching up on the latest BT Sports channels. Experience comfort, convenience, and top-notch service at Mercure St Helens. Book your stay now and make the most of your visit to this vibrant city.

What this place offers

  • Fitness facilities
  • WiFi available
  • Free WiFi
  • Parking
  • Free Parking
  • Non-smoking rooms

Policies & house rules

  • Check-in from 15:00
  • Check-out until 12:00
  • Children welcome
  • Free parking

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian. A deposit may be required at the property.

Available rooms

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2835 reviews

Guests liked

  • Good/central location (mentioned many times)
  • Friendly and professional staff in multiple reviews (quick room resolution, named breakfast staff praised)
  • Comfortable beds
  • Clean pool and jacuzzi reported
  • Generally good value for money
  • Breakfast and leisure facilities available

Guests mentioned

  • Reception/front-desk rudeness and inconsistent service
  • Noise from undisclosed late-night events impacting sleep
  • Some rooms dated/tired and in need of modernization
  • Breakfast buffet format caused accessibility/value issues for some guests
  • Spa/bar area complaints
  • Serious cleanliness/safety incident reported (exposed light fixture/electrocution)
  • Key card faults reported

  • Anthony

    GB · couple · Oct 2026

    6/10

    I never recieved my 50 pound deposit back

  • Alexander

    DE · solo_traveller · Oct 2026

    6/10

  • Kocziha

    HU · solo_traveller · Oct 2026

    10/10

  • Manuel

    CL · extended_group · Oct 2026

    8/10

    I felt comfortable with the service and the place in general.

    Overall, I thought the hotel was excellent; the service and staff were very cordial and friendly, and I felt very comfortable.

    There was a leak in the room just outside the bathroom (I think it was from the air conditioner), and the A/C control unit wasn't working properly (the buttons), so I couldn't adjust the airflow effectively.

  • Tom

    GB · couple · Oct 2026

    5/10

Location

Linkway West · Saint Helens