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Mercure Swansea Hotel

8/102510 reviewsSwansea

Stylish Rooms with Lakeside Location Mercure Swansea Hotel offers stylish rooms with views over the grounds and lake. Each room is equipped with a flat-screen TV, internet access, and en suite facilities. Dining at Brasserie Restaurant Indulge in seasonal Welsh dishes at the Brasserie Restaurant or enjoy lighter meals and snacks at the cozy bar with a fireplace. 24-hour room service is also available for your convenience. Health and Fitness Amenities Stay active at the Feel Good Health Club's gym, which features cardio and weights equipment. The hotel also provides walking guides for exploring the Gower Peninsula and local area. Book now to experience the perfect blend of comfort, convenience, and natural beauty at Mercure Swansea Hotel.

What this place offers

  • WiFi available
  • Free WiFi
  • Parking
  • Free Parking
  • Non-smoking rooms
  • 24-hour front desk

Policies & house rules

  • Check-in from 15:00
  • Check-out until 11:00
  • Children welcome
  • Pets allowed
  • Free parking

Minors under 18 must be accompanied by parents or legal representatives. Third person named by parents must present their written authorization (certified signature). Please note that the same payment card used to make the booking must be presented upon check-in at the hotel. A deposit may be required at the property.

Available rooms

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2510 reviews

Guests liked

  • Helpful staff
  • Good breakfast
  • Spacious and clean rooms

Guests mentioned

  • Outdated features
  • Some cleanliness issues
  • Lisa

    GB · couple · Oct 2026

    1/10

    Nothing

    Far out Room outdated

  • Johanna

    GB · couple · Oct 2026

    3/10

    Staff freindly and helpful

    Rooms are old and worn, tired furniture, stained carpets, you can hear everything, even the room next door boiling the kettle, Tv"s, people walking past the room, inter connecting door being tried all night, lack of sleep, poor quality for the price you pay. Premier inn is better quality and you know what your getting

  • Justin

    GB · couple · Oct 2026

    10/10

    Tidy - staff good but watch your bill. No effort made to compensate.

    Location for my needs

    Charged me twice by mistake although I had pre paid. Mistakes happen I suppose. Then on my bill I was charged for a drink I defiantly didn’t have. Spoilt the stay a bit.

  • Marie

    GB · solo_traveller · Oct 2026

    4/10

    Pleasant but I wouldnt rush to stay there again.

    I stayed for one night on business and wasn’t prepared for just how dated the rooms would be. The downstairs areas are pleasant, with a nice bar, but the rest of the hotel feels stuck in a time warp and would really benefit from refurbishment. As a solo female traveller, I didn’t feel comfortable in a room with an interconnecting door, so I asked to move. The staff were helpful and quickly arranged another room, which I appreciated.

    The lights in my room flickered and were positioned directly above the bed, making the lighting unpleasant. Some bedside lamps would make a real difference. The room telephone also didn’t work, and the heating had to be switched on by reception. This meant walking back and forth to the desk to get it sorted, which was inconvenient. I called a few days after my stay to get a copy of the invoice and the staff member out rightly lied to me about sending an email and the back tracked on the lie when caught out. This lack of professionalism is not what I expect at a Mercure.

  • Yvonne

    GB · solo_traveller · Oct 2026

    10/10

    Location - good food - friendly & helpful staff

    Friendly staff & very clean good food choice in evening at restaurant breakfast lovely too !

    Nothing

Location

Phoenix Way · Swansea