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AU · family with young children · May 2025
DISAPPOINTED!! be careful!
WE WERE NOT TAKEN CARE OF by this company Despite of we have paid for more than 880 Euros. (more than 8000 Moroccan dirhams. So I cannot answer this. They sent us to another company.
I have a complaint about our tents. This is my last message (after more than 4 messages) to them but received no response what so ever!! We have arrived at approx 7.45pm on the 15th of APril 2025. Signed a paper etc and waiting for about 1 hour before they moved us to another tents (palmyra) then another waiting game for about 3.5hours!! Ended up they gave my son an awful, smelly and unfinished tent. My son and his wife were not happy and neither did we. We finally got them slept in our tent together. 2 couples in one tents. THIS IS NOT ACCEPTABLE!! We paid for 2 luxury tents! SO I WANT my money back for the 1st nite on tent 2. ALSO, we are now at Palmyra tents. It’s a different arrangement! I am requesting a refund of at least 25-50% of what I have paid. but get NO response from this company! I have contacted Booking.com and they cannot help me either.
US · young couple · Apr 2025
Superb
Spacious, clean, well-kept room. Attentive service. Fun Berber drumming after dinner. Dinner was good but nothing notable. Honestly, most of these camps seem to be in similar locations - at the edges of the dunes. Overthought this while trying to book, so just pick one! Happy to have made this choice.
SI · young couple · Apr 2025
Comfortable tents with great facilities and nice staff, account for additional costs
The tents were big, nicely decorated and clean. We were greeted by kind and accommodating staff who prepared snacks and tea. We came too late in the evening so we couldnt take a camel ride, however they kindly compensated us with a sunrise trip with camels. The diner and lunch were delicious and the portions were big (you need to pay 15eur pp for it).
Watch out for additional costs - 25eur pp for drive to tent and back, 15eur for each meal. We stayed two nights and staff were a bit uncoordinated about which day activities they offer. We ended up not doing any trips but enjoyed the dunes ourselves and it turned out great.
IN · family with young children · Jan 2025
Pleasant
CA · young couple · Dec 2024
Very good
boite postale 138 Merzouga · Merzouga