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RU · couple · Apr 2026
RU · solo_traveller · Dec 2025
GB · young couple · Mar 2024
Great service, good standard accommodation, amazing views and little extras, left luggage no issue, checkout 1hr later t
High standard in the middle of Macau! Pool, casino, shops (high end), spa, amazing views
Wish we’d booked MGM COATAI as more things like coffee shop etc but still great!
HK · family with young children · Jun 2023
Superb
HK · family with young children · Jun 2023
Nightmare at MGM
My partner and I were woken up at 5am by the lack of air con, and couldn't go back to sleep. When we left the hotel room at 8:30am, I called front desk, and left a clear message to have the air con fixed. I returned to the hotel at close to 11pm, and walked into a very warm room, though the thermostat reading was 18.5 degrees C. So I called the hotel front desk manager, who arrived with housekeeping staff, who brought along a handheld thermostat at my request. It showed a room temperature of 26.5 degrees Celsius. The staff ended up having a heated argument with us, claiming that they did what was required. No apologies whatsoever. After 30 minutes, we were offered either an upgrade, or have an engineer over to fix the air con. It was 11:30pm, and we had a long day. We were utterly disappointed with the service, and the defensive attitude of the staff. We were not prepared to pack up and move to another room at close to midnight, when we would be checking out the next morning. In the end, we checked out and left at midnight. The manager unshamefully reminded us that since we booked through Booking.com, there would be no refund. I requested an email as a record of the incident. Until now, we have not heard back at all.
Avenida Dr. Sun Yat Sen · Macau