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DE · solo_traveller · Aug 2026
The owners were very friendly and flexible. If you had a question you could always reach them on WhatsApp and they responded very quickly. The hotel is in a quiet area and in 10 min walk you are at Rustaveli Metro station. The room was spacious and equipped with fridge, AC and water kettle. The balcony was perfect for chilling.
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ES · solo_traveller · Aug 2026
SA · extended_group · Jul 2026
I am requesting a full refund because the property I booked was completely misrepresented. I arrived at the location expecting a 4-star hotel as advertised on Booking.com. Instead, I found that it was actually a private family house occupied by an elderly mother and her son. This was clearly not a hotel as described in the listing. After inspecting the rooms and the property, I found that it was completely unsuitable for accommodation. The property was dirty, the furniture was old, broken, and in very poor condition. The actual property bore no resemblance to the photos or description shown on Booking.com. After the inspection, I spoke with the host and requested that he cancel the reservation and arrange a full refund because the property was clearly not as advertised. He refused and told me to contact Booking.com instead. I reasonably expected the host to either cancel the reservation or report that I had not checked in, since I never stayed at the property. However, he failed to do so and only updated the reservation status yesterday. During our conversation, the host shouted at me and threatened me. I have a video recording of this incident, which I am prepared to provide as evidence if required. The only reason I chose this property was because it was advertised as a 4-star hotel with misleading photos, which created a false impression of the accommodation. I have photographic evidence, including a photo of the exterior of the property, clearly showing that it is a residential house rather than a hotel. This listing is misleading and does not match the accommodation that was advertised. I therefore request a full refund, as the property provided is significantly different from what I booked and paid for.
SA · extended_group · Jul 2026
I am requesting a full refund because the property I booked was completely misrepresented. I arrived at the location expecting a 4-star hotel as advertised on Booking.com. Instead, I found that it was actually a private family house occupied by an elderly mother and her son. This was clearly not a hotel as described in the listing. After inspecting the rooms and the property, I found that it was completely unsuitable for accommodation. The property was dirty, the furniture was old, broken, and in very poor condition. The actual property bore no resemblance to the photos or description shown on Booking.com. After the inspection, I spoke with the host and requested that he cancel the reservation and arrange a full refund because the property was clearly not as advertised. He refused and told me to contact Booking.com instead. I reasonably expected the host to either cancel the reservation or report that I had not checked in, since I never stayed at the property. However, he failed to do so and only updated the reservation status yesterday. During our conversation, the host shouted at me and threatened me. I have a video recording of this incident, which I am prepared to provide as evidence if required. The only reason I chose this property was because it was advertised as a 4-star hotel with misleading photos, which created a false impression of the accommodation. I have photographic evidence, including a photo of the exterior of the property, clearly showing that it is a residential house rather than a hotel. This listing is misleading and does not match the accommodation that was advertised. I therefore request a full refund, as the property provided is significantly different from what I booked and paid for.
IT · couple · Jul 2026
Natia Bashaleishvili Str. 8 · Tbilisi City