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US · couple · Oct 2026
NO · couple · Oct 2026
US · couple · Oct 2026
I would stay again, hopefully the striker situation will be resolved
Location and friendly staff
The strikers in front of the hotel were very annoying
BE · solo_traveller · Oct 2026
Pricey and dated, not up to expectations, not good value for money
The room was spacious, the location was convenient and the breakfast was quite good, although not very varied. Staff in the breakfast room were very helpful (especially José and his other male colleague were very kind and service-oriented). Check-out time at 12h is appreciated.
Where to start? The hotel is a bit old and looks dated. Rooms and elevators need some renovation. Showers not easy to use. The bed and mattress are old and noisy. There's also non-stop noise from the ventilation system coming from outside. Then there was a strike from staff (surely justified, all my support) which affected my stay: nobody came to make up my room in my 4-day stay. Staff at reception upon arrival was a bit cold in my view. For the price I paid (nearly 400 EUR/night), I expected much better and the services I got were not up to standards. I don't recommend this hotel for future users.
US · family_with_children · Oct 2026
it was disappointing
Room had cobwebs, had to cross picket lines to get in and out of hotel, very noisy, got charged almost $19 for coffee that we had verifies when ordering was free, when we went to pick up our bags we that were locked in a room we were shorted 1 bag. Our son who lives in Chicago had to drive it down to Indianapolis to us. Just a very overpriced and unorganized place that has several staff who talk sharp to guest. Will not stay here again
163 East Walton Place · Chicago