Minos Mare Royal

23 reviews

• S

  srkismeker

  BELGRADE · Family · Jul 2025

  4/10

  Not a 5 star experience

  We recently stayed at this hotel expecting a 5-star experience. What we got was discomfort, frustration, and complete disregard from the staff. The air conditioning in our room didn’t work for most of our stay, and despite reporting the issue three times at the front desk and sending emails, nothing was done. The heat was unbearable, especially at night, and we had two small children with us. Absolutely no one took our concerns seriously. Only on our last day, when we insisted on speaking with the manager, did someone finally fix the AC — it suddenly started working perfectly. Clearly, they could have resolved the issue earlier but chose not to. We also paid €165 in tourist taxes, expecting high-end service and comfort. Instead, we were ignored, uncomfortable, and left feeling cheated. To make matters worse, two days after we got home, we received a reply to our email — not with an apology, but with a sarcastic “feel free to complain.” Completely unprofessional. If you’re looking for real 5-star treatment, this is NOT the place. Poor service, unresponsive staff, no accountability. It’s overpriced and overrated. Would never come back, and wouldn’t recommend it to anyone.

• X

  X7562RFdonm

  Couples · Jul 2024

  10/10

  Relaxing message by the sea

  Very relaxing message. Almost fell asleep before the end! The girls were very nice and friendly. Very warm in Greece but the air conditioning kept me cool. Would recommend to anyone looking to relax by the sea. My partner really enjoyed it also.

• A

  AlNautilus

  Family · Aug 2023

  4/10

  A tour operator hotel with poor quality/price ratio and a bad location

  Not a bad hotel but very far from the standing and service level of a real 5 stars. Don’t be trapped. No charm except the pool that is quiet but closes early at 7pm so you can’t use it after your day outside. Rooms are fine but ageing, like the toilet flush which did not work properly or the shower flowing in the bathroom and unsettled (hot / cold water). Breakfast is not tasty and dinner is self service, don’t eat here. Hotel full of german tour operators. Poor service level : No laundry service contrary to what was indicated on Booking. No cleaning made during our last day. They knocked on our door the morning of our departure 1h before the due hour whereas weekend were still sleeping. No bottle of water in the room but they still charged us the water from the minibar. No sense of customer relationship, we got a remark that we came too late at the breakfast. Finally location is bad : red flag 2 over 3 days on the beach and anyway the sea is tough so impossible to come with children. Beach is also always windy. And you need to take the car to go to rethymnon Where it is difficult to park.

• S

  sanja1808

  NONE · Aug 2022

  4/10

  Not 5* experience

  We chose this hotel as our honeymoon destination and I regret it. + Extremely comfortable beds, very clean + they changed our bed linen and towels every day + a beautiful beach near the hotel - the hotel is located in a village 10 kilometers from Rethymno - The ventilation in the room smelled of mold, the air conditioner needs to be cleaned because - Low-quality meat for breakfast, probably from Lidl - it seems to me that breakfast pastries were not homemade but defrosted and baked - Drinks with dinner were charged €4 for one liter of mineral water, one glass of white wine costs €6 - The staff at the reception had a forced smile - The waiters were friendly and nice, but very slow, except when their boss appeared - at the "gala" dinner, the waiter dropped leftover food on my lap (fish skin), he didn't even apologize, he just left - our room was often noisy, as if the walls were shaking from the ventilation - The biscuits for breakfast were old and falling apart, the muffins were too dry. - a welcome drink with a welcome letter addressed to me and my husband we didn't get until the third day. There was cretan raki on the table and only ONE small brandy glass. There were TWO of us. - there was often no water in the cistern. It's not really a 5* experience when you can't flush the toilet. In conclusion, not a 5* experience, bad honeymoon...

• S

  SusaK14

  NONE · Oct 2021

  10/10

  Great hotel & personnel

  We stayed in Minos Mare Royal with my husband early October. The hotel was really nice and clean. Personnel was helpful and kind. Nice big pool area with sea front only few steps away. Breakfast was super good and ladies who taked care of the breakfast service were great. But what made our holiday perfect was VASILIS <3 the pool bartender. He was a real profesiional who knew how to serve customers. Great drinks, great service, great attitude. The bar was allways super tidy. Her also knew when to let customers in their own company. Because of Vasilis we'll defenitely come back!!