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NZ · extended_group · Jan 2026
Location and the apartment was great
Communication in regards to the check in details was terrible, no one answered their phone and I had to wait an hour after arriving to the Apartment to be able to check in, staff communication was poor and very difficult. Lucky that it was a great apartment and location
NZ · solo_traveller · Dec 2025
Great location and well-equipped and tastefully furnished
Everything!
Needed ice trays
AU · solo_traveller · Dec 2025
US · extended_group · Nov 2025
Beautiful property with views and super location but cannot recoment it because of unacceptable check in procedure
Beautiful new apartment, clean with exceptionally nice views, and location.
The check in proces is bad. Was getting bombarded with messages to do online check in with required scans of ID documents and selfie picture - very unusual. Early check in costs extra but “is not guarantied” Address was confusing, never making clear it is in La Quinta. Team member has to drive across town to do the check in in person. But was late while we wait in the street not knowing where to go.
NZ · couple · Oct 2025
Enjoyed the apartment but check-in needs to be managed better
Great views - very smart and modern
Felt the booking in was very confusing - the concierge name and number we were given was wrong as he was elsewhere - when we rang again we were given another name with the wrong phone number. And we had to wait outside for him to arrive Also it wasn’t clear at the outset that the apartments and hotel were run separately . The concierge was a bit superfluous as he didn’t really tell us much. I also was a bit taken aback to be told at the confirmation that the parking was stacker parking which I didn’t feel,confident to use
Augustus Terrace 2 · Auckland