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US · family with young children · Jun 2025
It is a traditional japanese style hotel. The onsen is very clean and well maintained. The building is nicely decorated.
Everything!
None
TH · family with young children · May 2025
Exceptional
Outdoor onsen and room
RU · family with young children · Apr 2025
Everything was great
We loved this place, two great onsens, spacious rooms, great service. The location is great too, close to everything. A very good choice for enjoying Arima.
SG · family with young children · Apr 2025
Calming and relaxing with excellent service.
We stayed in the family lodge. It was really comfortable and incredibly spacious, and nice to have a change from all the standard small hotel rooms in most of Japan. It really felt like we were staying in the Swiss Alps! The huge jacuzzi bath in the lodge was amazing too, like having your own private onsen! The service at the hotel is great. The reception staff can speak good english so it is very easy to seek advice and assistance when needed. The shuttle service around town is also a huge bonus especially as the property is at the top of a steep hill. You can request the shuttle during morning and evening time and they can drop / collect you from anywhere in the town. The onsen is also pleasant, with the gold and silver pools available.
The design of the lodge room could be improved to seal off the bedrooms from each other, as these are all open and therefore not sound proofed, so if people in one bedroom want to sleep, other guests must not make any noise. It would be great if at least one of the rooms could be sealed off to avoid this.
AU · group · Jan 2025
This was a lovely area for an overnight stay.
I liked the thermal baths (onsen)
The staff were difficult to communicate with. It was daunting not knowing the rules of visiting the onsen and having no one who could communicate this.
Kita-ku Arimacho 1455-1 · Kobe