Mount Lavinia Hotel

829 reviews

• N

  noelines92

  Couples · Aug 2026

  2/10

  Don’t go or if you’re all ready booked check throughly your room.

  It is filthy. Everything is broken. Water drips from ceiling. One pillow on our bed did not hav a pillow slip and was mouldy and stained. I could go on and on. I would like to add pictures but not sure how. On arrival the hotel reception is exciting and as you would imagine. Behind the scenes is a different story entirely.

• 4

  465wendyo

  Couples · Aug 2026

  2/10

  Hotel that needs some tlc

  Not what I was expecting … two hours to check us in as they couldn’t find our booking! They asked for my confirmation and passports 6 or seven times at least. I finally got my uk travel agent to speak to them to sort it. Finally we got a room which was on a damp corridor with water dripping from the ceiling. On opening the room it was full of flies and the bedsheets had something that looked like blood on them. It took me a lot less time to check out !

• M

  michaeldE586QM

  Couples · Aug 2026

  2/10

  A poor semblance of what a fine hotel this used to be.

  I booked this hotel via their website in May. When we went to check in this evening, they couldn't find the booking despite my showing the confirmation email and wanted me to pay yet again for a room. Check-in was very poor; we weren't offered help with luggage; and to cap it all, there is apparently no hot water. And the receptionist said that MANAGEMENT ARE AWARE OF THIS BUT DO NOTHING! I shall be reporting them to the SLTB for this reason, as a 4* hotel has to offer hot water at least. We used to patronise Mount Lavinia when I lived and worked here 15 years ago; now, I wouldn't touch it with a barge pole.

• A

  anomac995

  Couples · Aug 2026

  6/10

  2 nights stay

  We stayed at the Mount Lavinia Hotel for two nights, on 7 and 8 August, as we were hosting a buffet lunch to celebrate my sister’s 70th birthday. Unfortunately, our stay got off to a very disappointing start. When we arrived, the hotel could not find our reservation. After waiting for more than an hour, I had to contact our travel agent in Australia to help resolve the issue. Eventually, the reservation was located, and we were given Room 108. The room itself was spacious, and the bed was comfortable. However, there were some maintenance issues that needed attention. Several floor tiles were loose and cracked, creating a potential tripping hazard. Another major issue was the lack of hot water throughout the hotel during our stay, which is something the hotel management needs to address urgently. The hotel itself also appears quite run-down, with water leaking from the corridor roof, and would benefit from some renovation and general refurbishment. Given its history and beautiful location, the property has so much potential, and it would be wonderful to see it restored to its former glory. That said, Governor’s Restaurant was a different story. Everything ran smoothly, and we would like to give a special mention to Kumari, who did a fantastic job making sure all our party guests were well looked after. Her care and attention helped make the birthday celebration a success. The hotel also arranged a birthday cake for my sister, and it was absolutely delicious! Overall, while there were some significant issues with the hotel facilities and our check-in experience, the excellent service from Kumari and the team at Governor’s Restaurant made a positive difference to our special celebration. With some much-needed investment, particularly in the hot-water system and renovations, Mount Lavinia Hotel could once again be a truly outstanding place to stay and celebrate special occasions.

• P

  primalief

  Family · Aug 2026

  4/10

  Unsatisfactory hotel stay

  The hotel was in shambles. Once we arrived it took a decent amount of time for them to prepare our rooms. On top of that our rooms were unhygienic, unsanitary and unsafe to stay in with visible mould. I’m shocked to see how this hotel has taken a turn for the worst.