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EG · family_with_children · Feb 2026
VERY BAD EXPERIANCE.
In General, we Paid much more than our expectations. NO Amenities, No Bathrobes, no slippers, housekeeping every 2 days!!!!!!! breakfast is very Poor!!!! bed is not comfortable at all, duvet very small! Pillows Very Light!!!!
everything except location
FR · extended_group · Feb 2026
Personnel accueil trop peu nombreux.
Longue attente pour le check-in. Pas possible de avoir la facture sur place, trop de monde le matin devant l accueil. Facture toujours pas envoyée.personne
DE · couple · Feb 2026
PHOENIX, ARIZONA · Solo travel · Feb 2026
Didn’t care about the guest
Stayed here before and loved the location across from Skyline mall. However, with the closure of the hotel on 15 February, I recognized just how guest unfriendly they are. They cancelled the last day of my stay because of the closure and didn’t bother to help find other Accor accommodations. At a stay I had at a different Accor hotel, they had elevator problems, so they booked me in a sister hotel at the same rate. When Mövenpick cancelled my reservation, I had to search for another hotel that was slightly more expensive and a lower quality because they didn’t provide much notice of the cancelled stay. For the end of my stay, I asked for and was given a late checkout of an additional hour (13:00 instead of 12:00). I didn’t want to be wandering around for 3 hours between checkout time and check-in at the new hotel, especially on a Sunday when everything was closed. Right before noon, the official checkout time, I get a knock at the door that I had to leave and would not be given a late checkout. Their attitude was “who cares about you the guest. Find and pay more for your new room and who cares that you have to wander around for 3 hours before you can check into your new hotel.”
DE · couple · Feb 2026
Den Haager Strasse 5/Hemmerichweg · Frankfurt/Main