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Na Balam Hotel

8.4/10648 reviewsIsla Mujeres

Tropical Oasis on Isla Mujeres Surrounded by lush gardens on Isla Mujeres, just minutes from Cancun, Na Balam offers a serene escape on one of the Caribbean's finest beaches. Relaxation and Wellness Guests can unwind in the outdoor pool, sway in hammocks under palm trees, and rejuvenate with yoga classes and massages, immersing themselves in tranquility and self-care. Culinary Delights and Sunset Views Indulge in Mayan and vegetarian cuisine at Zazil Ha restaurant, followed by drinks and Mexican snacks at the Palapa Bar while admiring the breathtaking sunset over the ocean. Experience paradise at Na Balam, where luxury meets nature.

What this place offers

  • WiFi available
  • Free WiFi
  • Parking
  • Free Parking
  • Non-smoking rooms
  • Air conditioning

Policies & house rules

  • Check-in from 15:00 until 23:00
  • Check-out until 12:00
  • Children welcome
  • Free parking

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges. A deposit may be required at the property.

Available rooms

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648 reviews

Guests liked

  • Friendly staff
  • Great location
  • Spacious rooms

Guests mentioned

  • Cleanliness issues
  • Inconsistent breakfast service
  • Lucy

    GB · family_with_children · Oct 2026

    10/10

    Beautiful calm hotel

    Travelling with a toddler, it was great that the pool area was shaded so we didn't need to avoid being outside between 11-2. The beach in the sister hotel was lovely and we had access to the beds there. Breakfast was also at the beach hotel.

    There were some mosquitos but that's to be expected in rainy season and we brought Raid with us.

  • Charolett

    US · couple · Oct 2026

    10/10

    Good

  • Sandra

    CH · family_with_children · Oct 2026

    6/10

    Good Hotel if you don't expect much

    It is a non smoking Hotel. The Breakfast was at the Beach Club across the street. Stuff at the restaurant was not very friendly and it was hard to communicate in English. They also didn't bring what we have ordered. The Hotel is 10 walking minutes to the centre.

  • Antonio

    MX · family_with_children · Oct 2026

    9/10

    placentera

    la cercanía a la playa

    ruido de la calle, quedaba la habitación al lado de la calle, comentar también- hubo un incidente ya de salida, no es culpa del hotel pero los taxistas se estorbaron unos a otros y llevaba adultos mayores, casi provocan una pelea entre turistas que querían pasar y nosotros.

  • gaelle

    FR · solo_traveller · Sep 2026

    8/10

    L'emplacement, hôtel au calme très bien situé à 2 pas de la plage et à 5 minutes de la rue principale où se trouve les restaurants et les boutiques. La végétation autour de la piscine est magnifique. (chambre et mezzanine) La terrasse en hauteur de la chambre était superbe. Le petit déjeuner vue sur la mer était fabuleux La propreté des installations privatives et communes. Le ménage était parfaitement effectué. Le frigo dans la chambre est un plus. L'entretien de la piscine et des plantations est fait chaque jour avec rigueur. serviette de plage et piscine fournies plusieurs fois par jour au besoin. le beach club gratuit avec des lits.

    Manque de modernité dans notre chambre. cependant, il y a des chambres déjà rénovée et modernes. Le mobilier était vieillot, la clim faisait trop de bruit pour l'allumer la nuit. Pas de rideau occultant ni de moustiquaire aux fenêtres. Oreillers très inconfortables, lit moyen

Location

Calle Zazil-ha No. 118 · Isla Mujeres