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Naay Zama

9.6/105 reviewsTulum

Luxurious Spa Treatments Indulge in massages, body treatments, and facials for the ultimate relaxation. Outdoor Pool and Bicycles Take a refreshing dip in the outdoor pool or explore the area on rented bicycles. Delicious On-Site Dining Savor a delightful meal at the hotel's restaurant, and enjoy daily cooked-to-order breakfasts. Stay at Naay Tulum for a rejuvenating experience in Tulum's national park, just minutes away from Xel-Há Park and Akumal Beach. Book now for an unforgettable stay!

What this place offers

  • Breakfast available (surcharge)
  • Ecotours nearby
  • Free self parking
  • Cave exploring/spelunking nearby
  • Renewable energy source - solar
  • Grey water recycling system

Policies & house rules

  • Check-in from 14:00
  • Check-out until 12:00
  • Pets allowed
  • Free parking

• Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. • Children 18 years old and younger are not permitted at this property. A deposit may be required at the property.

Available rooms

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5 reviews

Guests mentioned

  • Poor cleanliness
  • Unsafe location
  • Inadequate food quality
  • Room issues

  • Azucena

    family · Jul 2025

    2/10

    Es un pésimo lugar ya que las instalaciones son reprobables por mencionar algunos puntos el baño en la regadera estaba tapada con mugre acumulada de muchos años y no se iba el agua de la regadera no tiene cortinas los baños se pueden asomar por fuera y verte, está infestado de insectos me salió en el baño un ciempiés en la recámara me salió una tarántula y el último día me salió un alacrán el desayuno está muy malo no tiene sabor la comida, demasiada insegura a la zona ya que no hay iluminación el aire acondicionado solamente tienes derecho unas cuantas horas y a veces ni eso el hotel vecino tiene un motor en San toda la noche y cuánto ruido no te permite dormir la ruta para llegar está muy insegura no hay camino Asfaltado pura terracería más de 15 minutos y lo más delicado es que todas las políticas a las que estás acostumbrado en materia de tele ellos no la respetan como por ejemplo los motivos de cancelación y reembolso. La puerta como tal la sierra y cualquier persona inclusive que pueda entrar por atrás del hotel se puede meter a tu cuarto. Me tuve que salir por todos los motivos y no arriesgar mi vida mi integridad mi familia mis vacaciones, no me quisieron hacer reembolso a pesar de que les evidencié con fotos todo lo que cito.

  • Miguel

    family · Apr 2025

    10/10

    Our stay was absolutely wonderful. It really felt like we were home away from home with the warm and welcoming customer service. The rooms were clean and spacious. The ambience is relaxing and perfect for anyone wanting to unwind relax, and connect with the beauty of nature. My family and I had a great stay. Breakfast was delicious and service was the best. Kudos to Gabrielle, isis, and Jose for being marvelous hosts.

  • Shamira

    Apr 2025

    8/10

    Pluses: it’s the perfect get away if you need peace and quiet. The space itself is beautiful.

  • Rosemary

    Mar 2025

    10/10

    Beautiful accommodation set in lovely jungle space. Restaurant, pool, fire pit and fabulous room with sunken bath.

  • Anh

    family · Mar 2025

    10/10

    This property is embedded in nature and located within walking distance to Dos Ojos Cenote, which was very convenient for us. We enjoyed our stay.

Location

Parque Dos Ojos · Tulum