Napili Sunset Beach Front Resort

546 reviews

• S

  Stacey

  AU · family_with_children · Oct 2026

  8/10
• V

  viktoria

  US · couple · Oct 2026

  10/10

  I would definitely book with them again

  Great location, staff was super helpful, you could walk right up to the beach! we had A room situation and the staff was super quick to fix it and switched our room and we were super appreciative!

  Coffee machine was a little outdated and leaked but thats it!

• J

  Joseph

  US · family_with_children · Apr 2026

  9/10

  Location is the strength of the property as it is literally overlooking the beach - within 30 feet.

  AC is limited to the bedroom but there are ceiling fans in both the bedroom and living room and one can open the windows (with screens) to allow for a breeze.

• T

  Troy

  CA · family_with_children · Apr 2026

  10/10

  It was fabulous! We will be back

  Absolutely beautiful spot !

  The only complaint wound be the pull out sofa was uncomfortable.

• OI

  oksana iuzyk

  US · family_with_children · Apr 2026

  1/10

  The most terrible hotel in the world.

  Here is a clear, strong English version of your review: --- My experience at this hotel was absolutely terrible. When I arrived, there was extremely loud construction noise. Right across from my door—literally directly in front of it—workers were cutting, drilling, and hammering. It was unbearable. After a difficult 5.5-hour flight, which was also delayed, I was completely exhausted and just wanted to rest. But it was impossible to sleep. I went out and politely asked if they could move the work elsewhere. Surely, they could drill and hammer in another area. Instead, they pointed at a sign saying they were allowed to carry out construction work. I then called the front desk and explained that I was not staying there for free—I paid $5,300 to stay at this hotel and expected a quiet environment. If they are unable to accommodate guests properly due to renovations, they should stop accepting bookings. They are creating unacceptable living conditions. No one listened. Instead, I was rudely told that I could leave the hotel if I wanted—but they would not refund my money. Naturally, I was very upset, and they ended up calling the police. When the police arrived, they sided with the hotel, saying the hotel has the right to conduct renovations. But again—if such major construction is taking place, they should not be hosting guests. People come to hotels to rest, especially after long and exhausting travel, not to listen to constant drilling and hammering. This situation went on for a long time. In the end, I did not stay even two hours. Thankfully, they eventually refunded my money. The attitude of the staff was horrible. I travel frequently, and I have never experienced such treatment in my life. It felt as if I had arrived for free and was bothering them by being there—as if I was living in their kitchen uninvited. As for the rooms: when I booked on Booking, they appeared spacious and beautiful.

  Here is the English version for that section: --- What I didn’t like was the attitude of the staff. The main manager spoke to me very poorly. It felt as if they were treating me like a criminal, as if I had stolen something from them. They were trying to force me out of the hotel and even called the police. In reality, it seemed they simply did not want to refund my money. They called the police in an attempt to intimidate me and have me removed. Thankfully, I was not arrested, and I was able to insist on getting my money back. The staff was extremely rude. Overall, a terrible hotel experience. ---