New Apartments in Cranston by GLOBALSTAY

73 reviews

• D

  Drew

  Oct 2025

  4/10

  Worst communication I've ever experienced

  The room was nicely equipped and clean. We were attending spruce meadows, so the location was excellent for us. I rented two rooms and one of the rooms.Only had one roll of toilet paper for2 people.for days. The batteries in the t v remote were dead, and when I contacted them about it, they did not provide batteries.Nor even respond to my complaint. Communication was terrible. They required a picture of my I. DA picture of me holding my IID and adamage deposit for the room. The communication surrounding the delivery of all this information was extremely poor. We had to finally resort to using whatsapp for them to receive the information and for them to reply. You cannot contact them by phone. They said they would provide check in information forty eight hours before I was to check in.Once they received all the necessary pictures of my I d and my damage deposit. I hadn't received any information with less than twenty four hours before I was to check in. They don't have any staff on site.So communication by whatsapp was the only way to get in touch with them. I repeatedly asked for the check in information and was ignored. I contacted hotel.com and had a supervisor try to get in touch with them and have them send me the checking information. No luck there. I was driving to calgary before I received any information about check in which was stressful to say the least, as i'm not sure i'm going to have accommodation when I get there. Dont stay here

• D

  Daniel

  pet · Sep 2025

  2/10

  They didn't even give me entry

• R

  Robert

  Sep 2025

  8/10

  The bed was too soft for us but other than that, it was so very comfortable and very clean. Hotels take a deposit and I’d, so it did not seem weird to be asked to do that

• M

  Maricar

  family · Sep 2025

  6/10

  The house is beautiful, clean, and modern. We just didn’t expect that there is no air conditioning but only air circulating system at home that I believed should be mentioned in their house description in the website for them to be aware. It is okay if the weather outside is cool, but if hot like the time we visited Calgary , air circulating system is not really enough to give comfortable environment especially when summer when the temperature is extreme. Just an honest review. Thanks

• A

  Antoine

  Sep 2025

  8/10

  Difficult communication with new apartments

  Communication is difficult as there is nobody in the premises. Everything is remotely done, even opening the door even when coming late! They charged for extra person, even all people were already included. I called them and did nothing! Reserved for a pet free apartment (more expensive than the pet friendly as per their and) and found that they gave us a place with pet toys and smell of pet pee on the pillows! It looks nice and new. Everything is functional and in good condition. It was very hot and did not know how to cool it down. TV did not work.