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IT · family_with_children · Oct 2026
If we overlook the absolutely terrible communication with the host, the apartment itself is actually quite nice (although, in my opinion, the sofa is practically impossible to sleep on). The kitchen and bathroom are excellent. There are plenty of restaurants nearby, and a shopping centre is within easy reach. However, don't forget to bring earplugs, as there is a fairground right outside the windows, which can get very noisy.
The worst check-in experience of my life! We had to run to the shop twice to collect a key that wasn't even there. It turned out that the host hadn't checked where the key was, and it was actually left under the doormat outside the apartment. However, we couldn't even get to the apartment because the main entrance door to the building was locked. Trying to get help was a nightmare! Their phone number simply didn't work, and their agent replied with short, unhelpful messages only every 10–15 minutes. Eventually, we were told to ring the neighbours' doorbells and hope someone would let us into the building. Nobody answered! We were lucky that, after a long wait, someone finally came out, allowing us to slip inside. The host's attitude was absolutely appalling and showed a complete lack of care for their guests. We were exhausted and travelling with a child, yet we were left unable to access our apartment for almost two hours and had already started looking for a hotel for the night. Communication was terrible. I have never experienced anything like this before. I strongly recommend avoiding apartments managed by HELLOGUEST. To make matters worse, the sofa is extremely uncomfortable - sleeping on it feels like sleeping on a rock. There is also so much noise coming from outside that you should definitely bring earplugs.
AR · extended_group · Oct 2026
It is located very close to the city center and relatively close to the train station, making it accessible on foot.
IT · family_with_children · Aug 2026
US · extended_group · Aug 2026
Great location for exploring the city
Location is excellent. It is in the center of the city. Can walk everywhere
You have to go to Westgate shopping center to get your keys on arrival. If you have heavy bags and are alone, this is not easy. There should be a way to collect the keys at Gloucester Green at one of the shops. This apartment is on the 3rd floor ( American way) but the elevator is broken permanently so if you have heavy bags, it is a problem. So make sure to pack light!
IT · extended_group · Jul 2026
Migliorabile la sistemazione notturna della stanza
In pieno centro in una piazza movimentata che rendo possibile cenare e fare colazione ad ogni ora , strutture come bar e ristoranti anche italiani
La stanza (unica stanxa della struttura) e’ disagevole x dormirci in 2 in quanto e’ dotata di un letto e una brandina che viene sistemata sotto al letto singolo. Praticamente chi dorme nella brandina e’ per terra in una situazione poco pratica e disagiata
21 The Chilterns · Oxford