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family · Nov 2023
The Garden is perfect but the Pool needs an update
Jul 2023
Evenings have been somewhat loud (kids, infants, screaming parents, slamming doors). My apartment was over the street and śmietnik. Could smell it depending on the direction of the wind
May 2023
Long time for check in
We waitedvery long for check in. Some how they could not find our confirmed reservation from hotel.com
family · May 2022
The property is beautiful but located on the remote area in far distance to the city. The swimming pool is too little for this big complex . So to resolve the problem they are limiting hours that you can stay on the pool and you need to sign up to use the pool as early as possible. They limited 30 people only. The swimming pool staff closes the pool before the end of the open hours even the pool is full of the guests. The restaurant after breakfast has very very limited menu choices.If you don’t have a car you will be eating pizza and sandwiches. The drinks also are very very limited.The customer service is poor. They don’t like to respond to any request or suggestions. The staff is very rude including property manager. We voice our complaints about restaurant and pool staff to property manager. As a response the property manager asked the restaurant staff not to serve us anything in restaurant. What’s horrible customer service. Before you you use the property check polish sites for review.
Feb 2022
Il n’y avait pas d’eau chaude lors de notre séjour! Le technicien ne pouvait pas résoudre le problème. La réception était injoignable durant toute la nuit. Très déçus!
Kopernika 9e · Szklarska Poreba