Novotel Nairobi Westlands

333 reviews

• R

  Ravi

  FI · solo_traveller · Oct 2026

  5/10

  Won’t recommend to anyone unless you want to get food poisoning

  Staff were really nice and restaurant trunks and tandoor was excellent the chef was personally checking on costumers and the waitress Pauline who served me on three evenings was really kind and nice and accommodating

  The beds were hard and pillows uncomfortable hot lower back aches in 4 nights of stay. Also, we were here for a meeting with many colleagues and prices were just randomly put for airport drop and late check out which I found out different for different colleagues. Seems hotel is scamming based on your look also half of people got louse motion and fever including me after eating lunch at hotel

• O

  Oluwatofolafun

  NG · couple · Oct 2026

  8/10

  Proximity

  N/A. Well we mentioned to them we were there to celebrate a milestone, something from them in recognition of that would have been a nice touch.

• R

  Ramatoulaye

  GN · solo_traveller · Oct 2026

  10/10

  Everything was good

  Everything

  Nothing

• S

  Sidi

  MR · couple · Sep 2026

  8/10
• B

  Bekzod

  UZ · couple · Sep 2026

  9/10

  Overall, the hotel has good potential and some excellent staff members, especially Lan, whom we sincerely thank for his

  We stayed at Novotel Nairobi Westlands for two nights during our Africa safari trip. On the positive side, the staff were generally very polite, welcoming, and helpful. A special thank you to Lan, who assisted us with our arrival and departure. He was extremely helpful, friendly, and professional, and his excellent attitude made a very positive impression on us.

  Unfortunately, there were several issues that we did not expect from a hotel of this brand and standard. On one of the days, the elevator stopped working. I asked the reception several times over approximately 30 minutes what was happening, but I was repeatedly told that the elevator was working, even though it clearly was not. I would have appreciated an honest explanation instead. Housekeeping was also disappointing. On the first day, nobody came to clean our room during the day. Only at around 5 PM did someone finally come and ask whether we wanted the room cleaned. For a hotel of this level, this is not the standard of service I would expect. The following day, housekeeping cleaned the room but removed one of our pillows and the face towels without replacing them. Another issue was the bathroom ventilation, which did not seem to work at all. There was also a problem with the electrical sockets. Some sockets were designed to accommodate thicker plug types commonly used by guests from parts of Asia, but unfortunately those sockets did not work. For an international hotel receiving guests from different countries, functional and convenient power outlets are very important.