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ES · solo_traveller · Oct 2026
La atención al cliente fue muy buena.
Tuvimos algunos problemas de climatización. Hacia bastante frío y las toallas no estaban del todo limpias.
ES · extended_group · Sep 2026
US · solo_traveller · Sep 2026
Great apartment. Incompetent management.
The apartment was nice and clean.
Oktheway does not communicate with the customer and does. It rose care of them. I booked a room close to the train station and my follow-on hotel. They changed it to one about a mile further away and didn’t flag they for me. So at 2200 last night I had to schlep my bags through Sarria for a mile to get to my place. And their electronic door opening system didn’t work. Had a lady not been walking her dog at 2300 I would have had to sleep outside. I emailed them, SMSd them and whatsapped them and got no response. It was incredibly frustrating. And then today I had someone come into the apartment without knocking and another tried about an hour later but the door was locked. They never knocked or sent a message. This is not the way to treat guests. I warned them I would give them a negative review and never got a response.
ES · extended_group · Aug 2026
Experiencia muy negativa
Experiencia muy negativa. Avisamos de que llegaríamos a las 14:00 y tuvimos que esperar casi una hora para que vinieran a abrirnos. El alojamiento figuraba como pet friendly en Booking, pero se nos informó de un suplemento de 20 € por noche por la mascota, que no aparecía indicado en Booking. Lo abonamos y, después de hacerlo, se nos comunicó que no se admitían mascotas y que debíamos abandonar el apartamento, contradiciendo las condiciones de la reserva. Finalmente, tras contactar con Booking, pudimos permanecer en el alojamiento. Las formas y el trato recibido por parte del anfitrión fueron muy poco apropiados y nada orientados a solucionar el problema. Consideramos que, si había algún inconveniente con la mascota, debería haberse comunicado antes de la llegada y no después de haber cobrado el suplemento. No recomendamos este alojamiento. La gestión, la comunicación y el trato recibido dejaron mucho que desear.
ES · solo_traveller · Aug 2026
Perfecto
Todo, muy grande, nuevo y cómodo, con café y muchos detalles...
Algo retirado del centro
Rúa San Eufrasio · Sarria