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Ona Hollywood Mirage

8.3/108068 reviewsLos Cristianos

Luxurious Amenities and Services Located in Los Cristianos, Hollywood Mirage - Excel Hotels & Resorts offers a 4-star experience with a terrace, bar, and year-round outdoor pool. Enjoy free shuttle service, a 24-hour front desk, and delectable international cuisine at the on-site restaurant. Comfortable Accommodations Each unit features modern amenities including a flat-screen TV, oven, coffee machine, and a relaxing bath. Some rooms even have a fully equipped kitchen for your convenience. Wake up to a buffet breakfast and unwind in the cozy seating area in your room. Exciting Activities and Nearby Attractions Guests can partake in cycling and explore the vibrant surroundings. With Playa de las Americas just 2.5 km away and Tenerife Sur Airport nearby, Hollywood Mirage - Excel Hotels & Resorts is the perfect choice for your next getaway.

What this place offers

  • Fitness facilities
  • WiFi available
  • Free WiFi
  • Non-smoking rooms
  • Air conditioning
  • Fitness center

Policies & house rules

  • Check-in from 16:00
  • Check-out until 12:00
  • Children welcome
  • No parking

Pool towels have an additional cost. Please note when booking 6 rooms or more, different policies and additional supplements may apply. When booking half board or full board, please note that drinks are not included. The hotel has a free gym available exclusively for guests over 18. Opening hours are 8:00 a.m. to 9:00 p.m. daily.This property does not accommodate bachelor(ette) or similar parties. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

Available rooms

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8068 reviews

Guests liked

  • Pool and on-site facilities
  • Friendly, helpful staff
  • Good location and sea-view upgrade option
  • Spacious, well-equipped rooms for many guests
  • Shuttle service and lifts available
  • Perceived good value for money
  • Quiet/comfortable beds cited by several guests

Guests mentioned

  • Food and buffet quality (cold/limited selection)
  • Inconsistent housekeeping and cleanliness issues in some units
  • Maintenance problems in some rooms (leaks, holes, scaled showers)
  • Noise from pool/animation impacting some rooms
  • Breakfast service problems (machines broken, rushed clearing)
  • Parking difficulties in the evenings
  • Some guests reported decline in entertainment/food standards

  • John

    GB · solo_traveller · Oct 2026

    9/10

    Excellent, friendly and professional staff.

    Very helpful and friendly staff.

    A very loud drunk shouting outside the pool bar for a long time long after the bar had closed. After I complained the hotel swiftly sent security to sort out the problem but it should not have been necessary for me to complain. It should have been dealt with straight away so that guests were not being disturbed late at night.

  • Roger

    CH · family_with_children · Oct 2026

    9/10

    Emotionaler Wahnsinn mit viel Spass und Action.

    Wär toll würde das Putzpersonal jeden Tag kommen. Längere Frühstückszeiten wären toll. Personal macht die Arbeit im Verhältnis zu den Gästen ganz ordentlich.

    Das der Pool um 19.00 Uhr schon geschlossen wurde, bin ein Schwimmer und hätte gerne später am Abend noch ein paar Längen geschwommen. Mann kommt leider von den Tagesaktivitäten nicht früher zurück. Tauben die am dem Balkon ihr Geschäft (Vogelscheisse) hinterliessen. Daher meine Feedback oben betreffend Putzpersonal.

  • Figueredo Garcia

    ES · family_with_children · Oct 2026

    9/10

  • Aleksandra

    NO · couple · Oct 2026

    7/10

    My tam wracamy, ale znamy konsekwencje i decydujemy się na pobyt ze względu na cenę. Pokoje wymagają remontu, albo choci

    Dobra cena, wyposażony aneks kuchenny, duży taras.

    To nasz czwarty pobyt w tym hotelu, za każdym razem coraz więcej rzeczy nie działa. Rozklekotane szafy, woda podczas prysznica leje się po całej łazience, ręczniki są szare, bo stare, a łóżko złożone z dwóch się rozjeżdżało.

  • Worley

    GB · couple · Oct 2026

    7/10

    Excellent friendly approachable staff, let down by the extensive renovations that we were not inform

    The size of the 1 bedroom apartment was impressive as was the balcony.

    The sofa, which could also be converted into an additional bed, was extremely uncomfortable.

Location

Calle Sierra Nevada, sn · Los Cristianos